Retail Manager - Hamilton

Original job posting

Lead daily retail store operations by working alongside the team to drive performance and ensure a safe, welcoming environment. Responsibilities include recruiting, coaching staff, managing budgets, and ensuring compliance with health, safety, and regulatory requirements.

Job details

Requisition ID: 2081 Location: Hamilton, Ontario, Canada, L8K 1C6 Job Type: Full-Time Who We Are Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities. The Role We are currently searching for a Retail Store Manager, reporting to the District Manager. This vacancy is a full-time, permanent opportunity. The Store Manager plays a critical part in bringing our stores to life every day and you will lead from the front by being present and working alongside your team in a fast-paced environment to support daily operations. You will be responsible for driving overall store performance, developing and coaching employees, and ensuring a safe, welcoming, and efficient environment for both customers and staff. This role requires a strong balance of leadership, operational accountability, and flexibility. Successful candidates are comfortable adapting to changing business needs, supporting a variety of shifts including evenings and weekends as required, and maintaining close connection to day to day store activity. Through visible leadership and a commitment to our values, you will help create a positive team culture while delivering on operational and customer service expectations. Location 4054 - Hamilton Retail Store What You'll Be Doing Lead by example by working side by side with your team to support daily store operations Recruit, train, coach and develop employees to achieve their full potential Foster an inclusive, respectful, and collaborative workplace culture Build strong working relationships within a unionized environment and ensure adherence to the Collective Agreement Ensure compliance with health & safety, internal/external audit, social responsibility programs (WE ID), and all regulatory requirements Effectively manage a budget according to organizational objectives Schedule staff according to operational needs and the Collective Agreement Oversee the Ontario Deposit Return Program (ODRP) and approved recyclables Ensure all signage and displays are executed to operational plans and guidelines Manage inventory levels to meet customer demands Encourage participation in community initiatives Perform other related duties and projects as assigned Who You Are - Your Knowledge, Skills & Experience Education High school diploma or equivalent required Completion of the Beer Store’s High Potential Program (HPP) strongly preferred Experience A minimum of 3-5 years of operations experience in a Retail environment Supervisory/Managerial operations experience in a Retail environment strongly preferred Experience with The Beer Store/Brewers Distributor Ltd. preferred Previous experience working in a unionized environment would be a strong asset Skills Proven leadership ability to effectively manage the team of direct reports Excellent problem-solving and analytical skills Excellent customer service, communication, teamwork, and interpersonal skills The ability to make sound decisions in a timely fashion You are expected to follow and enforce with staff all company and legislated health and safety procedures and must use all PPE provided The availability to work varied shifts, including evenings and weekends, is necessary to succeed in this role Must be able to comfortably lift up to 40lbs (over 18kg) for more then 100 ft (30 metres) for continuous periods of time Must be able to stand on your feet for long, consecutive periods Proficiency with core Microsoft Office programs including Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive Compensation Salary range? Yup, we’ve got one: $53,400–$66,700 CAD per year. But here’s the real deal - if you’re the perfect brew of experience, skills, and personality, we’re open to exploring beyond the range. Tell us what you’re working with, and let’s pour over it together. What We Offer Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business. We work to recognize you in meaningful ways including a competitive compensation, incentive pay, a flex health benefits program, employee & family assistance program, defined pension plan with company matching, recognition programs, tuition reimbursement program, generous paid time off, and employee special offers. Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company. Equal Opportunity Employer We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQIA+ persons, and any other characteristic. We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process. We genuinely thank you for your interest in this opportunity with us. Due to the high volume of applications we receive, only applicants selected for an interview will be contacted.

What you’ll do

Lead daily retail store operations by working alongside the team to drive performance and ensure a safe, welcoming environment. Responsibilities include recruiting, coaching staff, managing budgets, and ensuring compliance with health, safety, and regulatory requirements.

Requirements

Requires a high school diploma and 3-5 years of retail operations experience, with supervisory experience and knowledge of unionized environments preferred. Candidates must be able to lift up to 40lbs, stand for long periods, and work flexible shifts including evenings and weekends.

Benefits

• Competitive compensation • Incentive pay • Flex health benefits program • Employee & family assistance program • Defined pension plan with company matching • Recognition programs • Tuition reimbursement program • Paid time off • Employee special offers

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Recruitment · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Employee Coaching
• Retail Operations
• Budget Management
• Inventory Management
• Union Relations
• Customer Service
• Problem Solving
• Analytical Skills
• Communication
• Teamwork
• Interpersonal Skills
• Microsoft Office
• Health & Safety Compliance
• Staff Scheduling
• Recruitment

Job areas

• Retail
• Management & Leadership
• Food & Beverage
• Customer Service & Support
• Sales