Retail Manager

Original job posting

The Retail Store Manager is responsible for leading a team to create a positive customer experience and optimizing overall store performance. Key duties include managing budgets, scheduling staff, ensuring health and safety compliance, and overseeing inventory and the Ontario Deposit Return Program.

Job details

Requisition ID: 1648 Location: Hamilton, Ontario, Canada, L8L 2W5 Job Type: Full-Time Who We Are Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities. The Role We are currently searching for a Retail Store Manager reporting to the District Manager. This vacancy is a full-time, permanent opportunity. As a Retail Store Manager, you will create a positive, customer service focused experience. You will play an important role in ensuring that a new shopping experience is promoted to our customers, as well as manage continuous optimization of overall store performance. Location Hamilton, ON Retail Store What You'll Be Doing Demonstrate strong leadership, be energetic and enthusiastic with the ability to motivate a team Recruit, train, coach and develop employees to achieve their full potential Enforce our social responsibility initiatives – WE ID and Arrive Alive Effectively manage a budget according to organizational objectives Schedule staff according to operational needs and the Collective Agreement Ensure safety and compliance of staff in accordance with Health and Safety legislation is met to the highest degree Oversee the Ontario Deposit Return Program (ODRP) and approved recyclables Ensure all signage and displays are executed to operational plans and guidelines Manage inventory levels to meet customer demands Encourage participation in community initiatives Perform other related duties as assigned Who You Are - Your Knowledge, Skills & Experience Education High school diploma or equivalent required Completion of the Beer Store’s High Potential Program (HPP) strongly preferred Experience A minimum of 3 - 5 years of operations experience in a Retail environment; experience with TBS/BDL is preferred Skills Proven leadership ability to effectively manage the team of direct reports Excellent problem-solving and analytical skills Excellent customer service, communication, teamwork, and interpersonal skills The ability to make sound decisions in a timely fashion You are expected to follow and enforce with staff all company and legislated health and safety procedures and must use all PPE provided The availability to work varied shifts, including evenings and weekends, is necessary to succeed in this role Must be able to comfortably lift up to 40lbs (over 18kg) for more then 100 ft (30 metres) for continuous periods of time Must be able to stand on your feet for 2 or more hours during a shift Able to perform basic computer functions Compensation Salary range? Yup, we’ve got one: $53,400 - $66,700 CAD per year. But here’s the real deal - if you’re the perfect brew of experience, skills, and personality, we’re open to exploring beyond the range. Tell us what you’re working with, and let’s pour over it together. What We Offer Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business. We work to recognize you in meaningful ways including a competitive compensation, incentive pay, a flex health benefits program, employee & family assistance program, defined pension plan with company matching, recognition programs, tuition reimbursement program, generous paid time off, and employee special offers. Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company.

What you’ll do

The Retail Store Manager is responsible for leading a team to create a positive customer experience and optimizing overall store performance. Key duties include managing budgets, scheduling staff, ensuring health and safety compliance, and overseeing inventory and the Ontario Deposit Return Program.

Requirements

Candidates must have a high school diploma and 3-5 years of retail operations experience, with a preference for completion of the High Potential Program. Physical ability to lift up to 40lbs and availability for varied shifts, including evenings and weekends, is required.

Benefits

• Competitive compensation • Incentive pay • Flex health benefits program • Employee & family assistance program • Defined pension plan with company matching • Recognition programs • Tuition reimbursement program • Generous paid time off • Employee special offers

Listed skills

• Customer service · Preferred
• Recruitment · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Decision Making · Preferred
• Inventory management · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Team Motivation
• Recruitment
• Employee Coaching
• Budget Management
• Staff Scheduling
• Health and Safety Compliance
• Inventory Management
• Customer Service
• Problem-solving
• Analytical Skills
• Interpersonal Communication
• Decision Making
• Computer Literacy

Job areas

• Retail
• Management & Leadership
• Food & Beverage
• Customer Service & Support
• Sales