Caissier(ère) principal(e) (temps partiel)

Job summary

The Head Cashier supports the Front End Supervisor by coaching and training associates to ensure a positive customer experience. They are also responsible for maintaining store safety, managing checkout lines, and overseeing daily front-end operations.

Job details

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot. Position Overview: The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience. The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through scheduling and providing first level of escalation for customer issues. Key Responsibilities: Ensures Customer Satisfaction Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale. Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line. Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness. Observe associates and work activity, ensuring appropriate staffing levels to meet business needs. Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility. Leading the Front End Communicate goals, priorities, and directions from store leadership to associates. Ensure the parking lot is shoppable and free of debris. Engage back-up cashiers as necessary and assign them to predetermined registers. Operate cash machines and train cashiers accordingly. Assist guards for cash collection. Maintains Safety and Security Follows all Safety and Loss Prevention policies and procedures. Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same. Competencies: Customer Focus Time Management Promotes Teamwork Problem Solving Communicates Effectively Skills: Interpersonal Skills Cash Handling Leadership Skills Attention to Detail Direct Manager/Direct Reports: Reports to Department Supervisor Travel Requirements: No travel requirements Physical Requirements: Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Working Conditions: Working within a flexible schedule that may include evening and weekends. Warehouse environment that can be dusty and noisy. Doors are frequently open, causing drafts and interior temperature changes. Minimum Education: High School Diploma or equivalent Minimum Years of Work Experience: 1 to 2 years Retail or Cash experience an asset Minimum Leadership Experience: Minimum 1 year leading people Certifications: NA Other Requirements/Assets: NA

What you’ll do

The Head Cashier supports the Front End Supervisor by coaching and training associates to ensure a positive customer experience. They are also responsible for maintaining store safety, managing checkout lines, and overseeing daily front-end operations.

Requirements

Candidates should have a high school diploma or equivalent and at least one year of retail or cash handling experience. Additionally, a minimum of one year of leadership experience is required to effectively guide and develop front-end associates.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Training · Preferred
• Leadership · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Coaching · Preferred
• scheduling · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Leadership
• Training
• Coaching
• Time management
• Problem solving
• Communication
• Attention to detail
• Teamwork
• Loss prevention
• Scheduling
• Conflict resolution
• Cash Collection
• Cash Handling
• Curiosity
• Customer Service
• Warehousing
• Interpersonal Communications
• Problem Solving
• Loss Prevention
• Time Management
• Detail Oriented

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Security & Safety
• Vice Principal
• Head Cashier
• Cashiers and Ticket Clerks
• Cashiers

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