Store Manager

Job summary

The Store Manager is responsible for directing all store operations to ensure profitability, meet sales targets, and maintain high standards of customer service. They oversee staff management, inventory control, store layout, and financial reporting while ensuring compliance with health and safety regulations.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description This position is located at 563 Highland Road West, Kitchener, On. Starting salary is budgeted to be between $52,228.81 and $62,228.81, depending on skills and experience. Position Purpose Summary The role ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, staff training, reclamation and product donation flow, transportation, and processing of in-store donations. Accountabilities The incumbent may perform all, some, or similar range of duties. Direct all operations of store to meet sales targets and control expenses while maintaining customer service standards Hire, orientate, train, evaluate, recognize, discipline, and terminate based on Territorial/National standards Manage health and safety, labour & employee relations, and other related issues at a store level Decide on in-store promotions and auctions and keep abreast of marketing trends by checking competitors’ stock Plan store layout to attract customers including window displays and merchandise displays Determine and maintain appropriate inventory levels based on spot checks and reviews of weekly sales records Maintain control of inventory by ensuring store donations are retrieved, sorted, and priced appropriately Ensure in-store safety for staff and customers (e.g., snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness) Prepare financial and other requested reports to the National and Regional offices (sales reports, staffing costs, payroll data, etc.) Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager Responsible to plan, organize, direct, and control all store operations Help store associates make connections with the customers and demonstrate a value driven workforce Role Competencies Results driven Developing direct reports Building effective teams Managing and measuring work/systems Motivating others Process Management Time Management Performs other work-related duties as assigned. Critical Relationship Management Internal: Retail District Managers, other Retail Store Managers and store team External: Guests, donors, vendors, community store partners Managerial/Technical Responsibilities Reports directly to the District Manager. Direct reports: Supervises a team of Sales Associates of different levels: responsible for hiring, terminating or making disciplinary decisions, directly supervise 20 or more full-time, part-time, and/or volunteers, provide direction concerning current tasks or consult in assignments. This is a union location, experience interpreting and following a collective bargaining agreement preferred. Financial And Material Management Considerable material responsibilities. Establish and manage in-store budget within guidelines Execute budgetary objectives by attaining sales margins Maintain staff cost ratios, and profit objectives as establish by the region Ensure nightly sales are deposited into the appropriate financial institution Analyze store financial statements and strategize appropriate action to attain financial goals and monitor the cost of goods (i.e., buying products from warehouse, tracking costs associate with product, etc.) Working Conditions This is a permanent full time position Typical retail selling floor environment Back room sorting and stock warehousing with consideration for safety factors Frequent exposure to fumes and dust and temperature fluctuations Flexibility in personal work hours required Frequent amount of interpersonal conflict dealing with customers, volunteers, students and/or employees Work is varied with periods of repetitive tasks Attention must be applied for accuracy when preparing financial documentation and staff scheduling Would need to be accessible in emergency situations as they arise. May be required to work overtime, as needed. Working outside of business hours - yes; store hours will drive the nature of this role's work: usually 9AM - 9PM, but time may vary for different stores based on the business needs. Work outdoors – rarely. All Salvation Army NRO employees are required to wear safety shoes at all times in all Store and DRC locations. Education, Experience And Qualifications Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities. Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Alternative combination of education and Experience may be considered. Education, Qualifications And Certifications Experience working in a Unionized environment is preferred. Completion of College Diploma in Business Retail Management or equivalent an asset Basic accounting skills required First aid training required or willing to learn in-house Working knowledge of Microsoft Office applications Experience And Knowledge 3 years of progressive experience in retail Thrift retail experience would be an asset Fashion background would be an asset Microsoft Office – PowerPoint, Excel, Word required Experience working for Not for Profit/Charitable and retail experience is an asset Skills And Capabilities Communication, organizational, problem-solving, relationship management, negotiation skills are required Attention to details Ability to lead and develop a team Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion. Compensation The target hiring range for this position is $55,244.80 to $69,076.80 with a maximum of $82,888.00. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

The Store Manager is responsible for directing all store operations to ensure profitability, meet sales targets, and maintain high standards of customer service. They oversee staff management, inventory control, store layout, and financial reporting while ensuring compliance with health and safety regulations.

Requirements

Candidates should have at least 3 years of progressive retail experience, with preference given to those with a background in thrift retail or fashion. A college diploma in Business Retail Management or equivalent is considered an asset, along with experience working in a unionized environment.

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Financial Reporting · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail management
• Sales target achievement
• Inventory control
• Staff training
• Merchandising
• Financial reporting
• Team leadership
• Customer service
• Budget management
• Health and safety compliance
• Conflict resolution
• Marketing
• Public relations
• Unionized environment management
• Microsoft Office

Job areas

• Retail
• Management & Leadership
• Sales
• Social Services
• Customer Service & Support