Retail Store Manager

Company Description At Tile Town, we don’t just sell tile—we help customers bring their dream spaces to life. For over 55 years, we’ve proudly been Canadian-owned and locally operated, building a reputation as a trusted resource for homeowners, designers, and contractors. Our mission is simple yet powerful: improving people’s quality of life. We achieve this by living our core values every day — being trustworthy, knowledgeable, engaging, accountable, welcoming, and considerate. If these values resonate with you, you’ll feel right at home with us. We’re looking for a Store Manager who is passionate about leadership, customer service, and driving results. If you thrive in a customer-focused retail environment and have a proven track record in management, this could be the perfect opportunity for you. Job Description As Store Manager, you’ll be responsible for leading your store to operational and sales success while fostering a positive, customer-first culture. You’ll: Lead and develop your team – Hire, train, and coach employees to follow the sales cycle and consistently deliver outstanding service. Drive sales performance – Ensure that every customer interaction follows the sales process from start to finish, resulting in strong store results and happy customers. Plan and organize daily priorities – Ensure the store is properly staffed, tasks are delegated effectively, and the day is set up for success. Deliver exceptional customer service – Create an environment where customers feel welcome, supported, and confident in their purchases. Oversee daily operations – Manage scheduling, inventory, visual merchandising, and store upkeep with efficiency and attention to detail. Set and achieve goals – Work with leadership to meet sales targets, improve customer experience, and grow the business. Qualifications 3–5 years of retail management experience (home improvement, flooring, or related industries an asset) Strong understanding of the sales cycle and proven ability to train and coach others to follow it Strong organizational and planning skills with the ability to manage priorities in a fast-paced environment A track record of building strong, motivated teams that hit targets Excellent communication, organization, and leadership skills A passion for customer service and problem-solving Dependable, results-oriented, and ready to take ownership of your store Additional Information Compensation for this position will range depending upon skills, abilities and relevant knowledge or experience. In addition, the following perks will apply: Extended Health Benefits (including Massage, Chiropractors & Physio) Dental Benefits RRSP Plan. Company will match 5 year free trip with spending money Closed all Stat Holidays Closed all Sundays Store operating hours Monday - Friday – 8:00 am to 5:30 pm Saturday – 10:00 am – 5:00 pm Please include a cover letter to detail why you think you would be a great fit for us. We would like to thank all interested in the position but will only be contacting those selected for interview

Lead store operations and sales success by managing a team and fostering a customer-first culture. Responsibilities include hiring, training, overseeing inventory, and achieving sales targets.

Requires 3-5 years of retail management experience, preferably in home improvement or flooring. Candidates must demonstrate strong leadership skills and a proven ability to coach teams through the sales cycle.

• Extended Health Benefits • Massage • Chiropractors • Physio • Dental Benefits • RRSP Plan • Company RRSP Match • 5 Year Free Trip With Spending Money

Identified from the job description. Confirm important requirements above.

• Retail Management
• Team Leadership
• Sales Cycle Management
• Employee Coaching
• Operational Planning
• Customer Service
• Inventory Management
• Visual Merchandising
• Staff Scheduling
• Problem Solving
• Performance Tracking
• Communication

Minimum experience

2+ years