Key Account Sales & Merchandising Officer

The Key Account Sales & Merchandising Officer will support sales growth across Walmart and other major accounts by managing store relationships, ensuring strong merchandising and planogram compliance, and maintaining product availability. The role includes collecting market insights, preparing sales reports, handling store and delivery follow‑ups, and supporting promotions. It also oversees in‑store sampling programs—from setup to performance reporting—to boost customer engagement and product visibility. Key Responsibilities Develop and maintain strong relationships with buyers, department managers, and store personnel at Walmart and other key accounts. Drive sales growth by monitoring product performance, stock levels, and store needs. Support in expanding business opportunities within existing accounts and identifying new key accounts. Conduct regular store visits to ensure products are properly merchandised according to brand guidelines. Maintain planogram compliance, accurate shelf tagging, and attractive product displays. Monitor competitor activities, pricing, and promotional placements, and report insights to the management team. Ensure product freshness and rotation (FIFO), resolving any issues with store teams. Assist the Tele sales team in generating retail sales leads and capturing market insights. Collect field data related to customer demand, competitor trends, and product feedback. Follow up stores and retail prospects for order placement and product inquiries. Coordinate with stores and the logistics team to ensure timely delivery of goods. Track deliveries, resolve discrepancies, and maintain communication with store managers. Follow up payments, credit notes, returns, and documentation as required. · Plan and execute in‑store sampling by coordinating with stores, setting up counters, managing inventory, and guiding promoters. · Track and report sampling results by collecting customer feedback, monitoring sales impact, and preparing activity summaries.

The officer is responsible for driving sales growth across major accounts like Walmart by managing store relationships, ensuring strict merchandising and planogram compliance, and maintaining product availability. Key duties include collecting market insights, preparing sales reports, handling delivery follow-ups, and overseeing the execution and reporting of in-store sampling programs.

The role requires developing and maintaining strong relationships with buyers and store personnel, actively monitoring product performance, and ensuring proper merchandising standards are met during regular store visits. Candidates must also be able to monitor competitor activities, ensure product rotation (FIFO), assist in lead generation, and coordinate logistics for timely deliveries.

Identified from the job description. Confirm important requirements above.

• Account Management
• Sales Growth
• Merchandising
• Planogram Compliance
• Product Availability
• Market Insights Collection
• Sales Reporting
• Delivery Follow-up
• Promotion Support
• In-Store Sampling Execution
• Relationship Management
• Stock Monitoring
• Competitor Analysis
• Inventory Rotation
• Lead Generation
• Data Collection

• Sales
• Retail
• Logistics
• Marketing

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week