Store Manager

Position: Store Manager Location: Toronto, ON, Canada Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience. Key Responsibilities: P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage. Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals. Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations. Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts. Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs. Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency." Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments. Proven leadership and team development skills. Strong business acumen with the ability to analyze performance metrics and implement strategic plans. Excellent communication, problem-solving, and organizational skills. Understanding of e-bike mechanics or related technical experience (preferred). Experience with ERP/CRM systems and reporting tools (preferred).

The Store Manager will oversee all store operations, including P&L management, inventory accuracy, and the development of a high-performing team. They are responsible for driving sales targets, ensuring exceptional customer service, and maintaining strict compliance with safety and repair workflows.

Candidates must have a minimum of 3 years of managerial experience in retail or fast-paced operational environments. Strong business acumen, leadership skills, and proficiency with ERP/CRM systems are required, with technical knowledge of e-bikes considered a plus.

• Problem solvingPreferred
• Quality assurancePreferred
• Data analysisPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Store management
• P&L management
• Team leadership
• Sales strategy
• Inventory management
• ERP systems
• Customer experience
• Loss prevention
• Quality assurance
• Data analysis
• KPI reporting
• E-bike mechanics
• Problem-solving
• Communication
• Operational efficiency
• Strategic planning
• Retail Operations
• Business Metrics
• Profit And Loss (P&L) Management
• Accountability
• Workflow Management
• Organizational Skills
• Customer Relationship Management
• Business Acumen
• Strategic Planning
• Customer Service
• Cost Reduction
• Enterprise Resource Planning
• Sales
• Leadership
• Innovation
• Problem Solving
• Key Performance Indicators (KPIs)
• Loss Prevention
• Mechanics
• Performance Metric
• Quality Assurance
• Safety Assurance
• Sales Excellence
• Team Building
• Team Leadership
• Prioritization
• Reporting Tools

• Management & Leadership
• Retail
• Sales
• Customer Service & Support
• Transportation
• Store Manager
• Retail Store Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week