Pottery Barn Sales Associate

About the Role As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment. You’re excited about this opportunity because you will... * Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards * Achieve established sales and contest goals Maintain knowledge of current sales and promotions * Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders * Utilize effective selling techniques to build multiple sales and increase productivity * Demonstrate comprehensive product knowledge, including features and benefits * Efficiently and accurately perform register transactions i.e. sales, returns, and exchanges * Assist in implementation and maintenance of visual merchandise presentation, signage and lighting * Uphold store maintenance and cleanliness standards straighten, clean and help maintain stockroom as needed * Process, ticket, and restock merchandise as needed * Perform other duties as assigned by management * Comply with all Company policies and procedures Why you will love working at Williams-Sonoma, Inc. * We’re a successful, fast-growing company with an entrepreneurial vibe * A technologically and data-driven business * Competitive salaries and comprehensive health benefits * We’re at the forefront of tech and retail, redefining technology for the next generation * We’re passionate about our internal and external clients and live/breathe the client experience * We get to be creative daily * A smart, experienced leadership team that wants to do it right and is open to new ideas * We believe in autonomy and reward taking initiative * We have fun! We’re excited about you because ... * Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale * Succeed in a team environment, while able to work independently & manage your own time * Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box * Know what questions to ask your customers in order to understand their personal cooking style & needs * Enjoy discovering the customer’s style, lifestyle & story to connect them to the right products * Proven ability to prioritize and handle multiple tasks simultaneously * Most successful when provided with clearly defined daily sales goals & metrics Physical Requirements: * Ability to be mobile on the sales floor for extended periods of time. * Ability to operate POS system. * Ability to lift and mobilize medium to large items, (up to 75 lbs.) while utilizing appropriate equipment and safety techniques * 1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required) * High school diploma or equivalent preferred * Full time associates are expected to have open availability to meet the needs of the business * Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend** (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required. **Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday). Benefits Just for You Depending on your position and your location, here are a few highlights of what you might be eligible for: * A generous discount on all Williams-Sonoma, Inc. brands * A 401(k) plan and other investment opportunities * A wellness program that supports your physical, financial and emotional health * Paid vacations and holidays (full-time) * Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time) WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration This role is not eligible for relocation assistance. FOR SF ONLY: Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The Sales Associate provides exceptional customer service by utilizing effective selling techniques and maintaining in-depth product knowledge. They are also responsible for store maintenance, visual merchandising, and accurately processing register transactions.

Candidates should have 1-2 years of customer service or retail experience and a high school diploma or equivalent. The role requires the ability to lift up to 75 lbs and maintain availability for weekend and weekday shifts.

• Employee discount • 401(k) plan • Wellness program • Paid vacations • Paid holidays • Health insurance • Dental insurance • Vision insurance

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales techniques
• Product knowledge
• Retail sales
• Visual merchandising
• Register operation
• Inventory management
• Communication
• Time management
• Multitasking
• Problem solving
• Teamwork
• POS system operation

• Retail
• Customer Service & Support
• Sales

Minimum education

High school

Minimum experience

0+ years

Apply by

Aug 31, 2026

Posting language

English

Working hours

40 hours per week