Assistant Store Manager

Job summary

Support the Store Manager by supervising and training staff, maintaining store presentation and merchandising, and delivering courteous customer service. Help manage sales, inventory, cash handling, supplies, and store safety and security, and assume the Store Manager’s duties when needed.

Job details

Overview The Assistant Store Manager is a key position within the store environment and performs a wide variety of duties under the direction of the Store Manager. In the absence of the Store Manager, performs the duties of the Store Manager. This includes supervising staff, store presentation, merchandising and inventory rotation, customer service, store sales, and store administration. This hands-on position trains and supervises store associates and ensures a safe and healthy work environment. Duties And Responsibilities Supervisory and Team Foster a positive workplace and team environment through open communication Motivate and inspire store associates Cross-train store associates and volunteers to do various jobs within the thrift store Provide ongoing training, feedback and performance reviews for store associates Provide leadership through modeling appropriate behaviour Learn all job functions of the store and cover off for various roles when required. Respect and comply with all WINS policies and procedures, ensuring that employees are aware of, and comply with, policies Use appropriate discipline when required, as per WINS’ policies Attend and participate in regular staff meetings, communicating relevant events to the store associates Other duties as assigned by Store Manager Store Presentation and Merchandising Ensure a clean and organized store Ensure stock is rotated regularly and merchandise is organized and displayed to maximize sales Operate the store to maximize product on the sales floor Learn and train staff on product knowledge and merchandising Ensure consistent and quality sorting and pricing of donations Store Sales and Profitability Ensure product pricing represents fair market value Build awareness of WINS and positive relationships with residents, businesses, and organizations in the neighborhood Customer Service Set example in customer service for employees, welcoming and responding to customers in a courteous and helpful manner Ensure customer concerns are addressed in a timely and professional manner Create a non-judgmental and supportive environment for WINS referral clients and customers Store Administration Maintain cash handling procedures and standards to record, balance, and deposit daily sales, report and document any variances in cash Order supplies and maintain appropriate supply levels Health, Safety, and Security Ensure and maintain a safe working environment for employees in the store Report any workplace incidents on a timely basis Secure store premises on a daily basis Ensure donations and garbage left outside store premises are picked up in a timely manner Ensure that loss prevention processes and policies are consistently implemented Job Skills Strong communication, interpersonal and coaching skills Strong customer service focus Ability to motivate and supervise staff Previous experience in a retail or customer service environment preferred Physically fit with the ability to properly lift heavy items Demonstrated ability to prioritize and multitask

What you’ll do

Support the Store Manager by supervising and training staff, maintaining store presentation and merchandising, and delivering courteous customer service. Help manage sales, inventory, cash handling, supplies, and store safety and security, and assume the Store Manager’s duties when needed.

Requirements

Strong communication, interpersonal, coaching, and customer service skills are required, along with the ability to motivate and supervise staff and prioritize multiple tasks. Previous retail or customer service experience is preferred, and the role requires physical fitness to lift heavy items.

Listed skills

• Communication · Preferred
• interpersonal skills · Preferred
• Coaching · Preferred
• Customer service · Preferred
• Training · Preferred
• Cash handling · Preferred
• Prioritization · Preferred
• Multitasking · Preferred
• Conflict Resolution · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Interpersonal Skills
• Coaching
• Customer Service
• Staff Supervision
• Staff Motivation
• Training
• Merchandising
• Inventory Rotation
• Cash Handling
• Loss Prevention
• Prioritization
• Multitasking
• Physical Fitness
• Conflict Resolution
• Retail Operations

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Security & Safety

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