Counter Sales Associate (Hamilton, ON)

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros! Why You’ll Love Working Here Safety-focused and inclusive workplace culture Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting day 1 Competitive retirement savings program including RRSP and Defined Contribution pension plan with employer matching up to 5.25% Day 1 Paid vacation, sick time, and paid birthday off Annual bonus and profit-sharing opportunities Employee discounts on leading plumbing, HVAC/R, and industrial products Education reimbursement and ongoing career development opportunities Employee referral programs and recognition initiatives What you'll do Assesses the requirements of the job. Ensures stock availability as scheduled. Completes the order process which includes offering pricing terms according to established margins; souring of additional products; and generating sales orders. He/she is also responsible for preparing small order quotes on urgent contracting jobs. Offers product knowledge to customers. Performs necessary product research in catalogues and on internet. Offers alternative stock or non-stock items depending on specifications. Processes orders to completion and verifies with a generated computer ticket to ensure acceptance of the order. Confirms details of delivery according to scheduled times and commitment dates. Verifies all items are available for the customer as scheduled and obtains stocking information off the system to determine causes for discrepancies. Notifies Sales Representative or the Purchasing department of low stock or errors in the inventory count. Overtime as required. What you'll bring A minimum of two (2) years or more related experience in the industry A valid driver’s license with a clean driver abstract is required. Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing. Fluency in both French and English would be an asset. Existing Vacancy - Backfill Compensation : $50,000 to $55,000 + 4% Bonus #INDSAL Our Commitment to You Wolseley Canada is proud to be an equal opportunity employer, embracing diverse backgrounds and perspectives. We are committed to an inclusive, barrier-free recruitment process with accommodation available on request for candidates participating in all stages of the recruitment and selection process. Ready to Shape the Future? Join Wolseley Canada and take the next step in your career. Apply today to become a trusted partner in our mission to deliver excellence and innovation across Canada’s infrastructure. Please note: Wolseley uses AI-assisted tools to support applicant screening. Where a salary range is posted, the total compensation range posted for this role represents the total compensation opportunity, which may include base wage, bonuses, commissions, and/or other monetary components, if applicable. Placement in the range will be based on factors such as market conditions, internal equity, candidate experience, skills and qualifications relevant to the role. Benefits eligibility varies based on employment status and contract length. Full-time permanent positions are eligible for the full benefits package. Fixed-term contract positions may be eligible for health and dental benefits depending on the terms of the position. Short-term contract positions are not eligible for company-sponsored benefits. This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

The associate is responsible for assessing customer requirements, managing stock availability, and processing sales orders accurately. They also provide product knowledge, generate quotes, and coordinate with internal departments to ensure timely delivery.

Candidates must have at least two years of related industry experience and a valid driver's license with a clean abstract. Strong negotiation skills and a customer-focused approach are essential for success in this role.

• Comprehensive benefits • Retirement savings program • RRSP • Defined contribution pension plan • Paid vacation • Sick time • Paid birthday off • Annual bonus • Profit-sharing • Employee discounts • Education reimbursement • Career development opportunities • Employee referral programs

• Customer servicePreferred
• Problem solvingPreferred
• Attention to detailPreferred
• SalesPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Sales
• Customer service
• Product knowledge
• Inventory management
• Negotiation
• Order processing
• Product research
• Pricing
• Communication
• Relationship building
• Problem solving
• Attention to detail
• Product Knowledge
• Workplace Inclusivity
• Diplomacy
• Bilingual (French/English)
• Valid Driver's License
• Research
• Artificial Intelligence
• HVAC
• R (Programming Language)
• Innovation
• Plumbing
• Order Processing
• Purchasing
• Wholesaling
• Cataloguing

• Sales
• Customer Service & Support
• Retail
• Logistics
• Construction
• Counter Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week