JOB OVERVIEW:

The Sales Desk works to provide a friendly atmosphere for our customers. They are responsible for assisting customers, invoicing and ordering in product for them and maintain the desk. They play a very important role as they generally are the first and last contact for some of our customers.

RESPONSIBILITIES:

• Greeting all customers in a friendly manner within 10 seconds
• Processing special orders from both customers and at the request of the Contractor Sales team
• Arranging delivery of customers’ order through the shipping department
• Invoicing customers who have a charge account
• Filling shipment/delivery paperwork
• Answering the phone and taking messages, if people are unavailable.
• Writing up orders, estimates and transfers for contractor sales
• Processing returns up to $250 on cash accounts and $1,000 on charge accounts
• Authorizing overrides on accounts who are over their credit limits by $1,000 on charge accounts
• Scanning items, ensure that prices and quantities are correct, and collecting payments.
• Processing all transactions quickly and in a professional manner
• Assisting all customers in finding products and offering product knowledge to enhance their shopping experience
• Facing and minor replenishment of stock including cleaning shelves in preparation of new stock arrival within the contractor desk perimeter when not assisting customers
• Proactively being aware of all promotions and product availability

QUALIFICATIONS:

• Prior lumber yard/retail knowledge and experience
• Prior customer service experience is considered an asset, but we are willing to train the right candidate
• Demonstrates a willingness to learn about products
• Detail orientated and strong attention to following safe work practices
• Excellent listening, communication and interpersonal skills
• Outstanding customer service skills
• Self-motivated