Education: College/CEGEP. Tasks: Direct and control daily operations . Evaluate daily operations . Plan and organize daily operations. Manage staff and assign duties. Determine merchandise and services to be sold. Plan budgets and monitor revenues and expenses. Determine staffing requirements. Resolve issues that may arise, including customer requests, complaints and supply shortages. Recruit, hire and supervise staff and/or volunteers. Conduct performance reviews. Supervise office and volunteer staff. Personal suitability: Adaptability. Analytical. Hardworking. Time management. Client focus. Excellent oral communication. Excellent written communication. Experience: 1 year to less than 2 years.