Canadian Tire Stores encourage all applicants to verify job opportunities by visiting the official Canadian Tire careers website at canadiantirestores.ca before submitting personal information or applications.

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada"s most iconic and trusted companies? We're 100 years young and we need you!!

Job summary

As a member of the store"s Management Team, the Supervisor/Department Manager is responsible for managing and leading the department by ensuring that the department operates efficiently with friendly and informed staff. Reporting to the Store Manager/General Manager, this role ensures customer satisfaction and retail execution that meets the performance expectations.

Benefits:

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• TELUS Health virtual care programs.
• RBC Group RRSP available
• Working for an employer that"s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities:

Customer Service

• Encourages and maintains a culture that values an excellent customer experience through effective training, supervision, and coaching.
• Leads by example and consistently delivers an excellent customer experience.
• Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
• Works as a team with other departments to provide an excellent customer experience.
• Suggests value-added and related products to customers to ensure they go home with all they need.
• Responds to and handles customer inquiries, requests, and concerns in a timely manner, over the phone and in person.
• Handles multiple customers in an effective and efficient manner.

Operations

• Assists the Department Manager in maintaining quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department (e.g., number of holes, labels, top shelf storage, rain check posted for out of stock items, deadlines of seasonal changeovers, cleanliness, facing, fixtures are stored away when not in use, etc.).
• Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
• Assists the Department Manager in following up on work and projects on the floor in order to measure progress and address issues immediately, while being visible and available for team members and customers.
• Walks the department to understand what needs to be accomplished on a daily basis.
• Maintains department inventory and fullness through accurate stock levels and bin caps.
• Plays an active role in the department team by openly sharing opinions and ideas on how to improve department success, and by participating in meetings and all training as required.
• Informs team on in-store promotions, in-store deals, and new product locations.
• Assists with planning and managing daily/weekly departmental activities as well as seasonal changeovers, and works with the team to execute them.
• Provides support to cashiers and customer service representatives for cash pickups, cash closing, warranties, returns, guarantees, etc.
• Assists in the orientation and training of new employees, store opening and closing responsibilities.
• Assists in organizing and conducting regular department team meetings.
• Communicates and ensures compliance of all company, store, and department policies, as well as, health and safety programs and regulations.
• Uses professional language and maintains a professional appearance (uniform, hygiene, grooming, and name tag) when interacting with others.
• Assists the Department Manager with various projects and tasks.
• Completes other tasks, as required.

Requirements / Skills

• Supervisory, leadership and/or managerial experience or relevant experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to plan, organize, communicate, delegate and follow up team"s activities and projects
• Strong computer skills
• Ability to work in a fast-paced environment
• Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
• Ability to operate cash register (asset)
• Experience in retail sales, execution and operations (asset)

**Vacancy Type:**New

Job Type:
fulltime, permanent