Who Are We?

Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 28 stores across North America to-date and more to come!

We are looking for enthusiastic applicants to join our team as a Full-time Team Lead.

Please note this is a Full-time Position that requires 7 days availability.

About the Role

As a Team Lead, you will set the standard for excellence by exemplifying Kiokii’s sales and customer service values, inspiring and guiding the team to deliver an exceptional shopping experience for our visitors. Including but not limited to…

Assisting the store management team in overseeing and coordinating daily store operations, ensuring smooth and efficient workflows

Providing clear direction, support, and training to store associates as needed

Maintaining store conditions to ensure they consistently meet company standards and adhering to Health and Safety regulations

Supporting staffing efforts to align with business needs and operations as requested

Addressing customer inquiries and concerns, resolving issues effectively and escalating matters to higher management when necessary

Driving sales performance by meeting store targets and key performance metrics

Support with store opening and setup

What We're Looking For

Minimum of 1 year of retail experience, with some leadership or supervisory experience preferred

Passionate about the Asian beauty industry, dedicated to continuous learning, sharing expertise, and staying up to date with the latest products and trends to guide staff and enhance the customer experience

Skilled in effective communication and building strong interpersonal relationships

Ability to work in a fast-paced and dynamic retail environment

Able to lift up to 30 lbs.

Knowledge of retail store operations, merchandising, and customer service standard

Vacancy type: NEW

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.