customer service manager - retail
About the role
Overview
Languages
English
Education
Secondary (high) school graduation certificate
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
Direct and control daily operations Evaluate daily operations Plan and organize daily operations Manage staff and assign duties Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales Determine merchandise and services to be sold Implement price and credits policies Plan budgets and monitor revenues and expenses Determine staffing requirements Resolve issues that may arise, including customer requests, complaints and supply shortages Recruit, hire and supervise staff and/or volunteers Conduct performance reviews Supervise office and volunteer staff
Supervision
5-10 people