Company Overview

Carousel Cleaners and Fletchers Fabricare are established, modern, eco-friendly, and leading premium dry-cleaning companies in North Vancouver, West Vancouver, and Vancouver which are well known in the community for our commitment to exceptional customer service and unparalleled quality and attention to detail. With a reputation for excellence and a focus on luxury garment care, we pride ourselves on creating a professional and supportive work environment where our team members can grow.

As a business with roots in the community, we truly appreciate the value of a great team made up of capable individuals. Simply put, we are looking for someone who has these characteristics:

• Energetic
• Dependable
• Sociable
• Attentive
• Detail-Oriented
• Flexible

Our ideal candidate:

• Enjoys face-to-face interaction
• Has a passion for fine clothing
• Uses great communication skills
• Pays strong attention to detail

Job Summary

Our seamstresses/seamsters are professional, meticulous and dedicated to excellence. They are specialists in garment alterations of all types including coats, suits, blazers, dresses and more. To guarantee the highest quality of customer satisfaction, our seamstresses/ seamsters carry out all garment fittings making recommendations and ensuring that the appropriate alterations are done to achieve the best fit possible. The ability to use an industrial sewing machine is required.

• Perform and complete alterations and repair garments according to clients? requests according to company's guidelines and service standards
• Provide sound advice on the product, calculating turn around times to ensure customers' expectations are met
• Press garments as necessary
• Follow quality control guidelines and garment inspection
• Ensure every request is responded to in a timely manner
• Complete any rush orders, special requests and escalated situations
• Maintain an accurate record of alterations completed, utilizing the tools provided
• Cultivate customer relationships to create loyalty and foster brand ambassadors
• Resolve alterations customer service issues or complaints and escalate unresolved situations as appropriate
• Ensure preventative maintenance of equipment and report any damage or broken equipment immediately
• Ensure all supplies are available at all times

Experience

• Strong knowledge of garment fitting, fabrics, styling, manufacturing techniques, garment construction and men?s suiting
• Must have at least 2-3 years sewing experience
• Familiar with SINGLE NEEDLE, SERGER, COVERSTITCH industrial sewing machines
• Solid understanding of garment construction and production processes
• Must be able to work independently with minimal supervision
• Strong problem solving and decision-making skills
• Good with hands; organized, responsible and dependable

Pay: $20-30 + commission based on knowledge, experience, and performance

Job Type: 30 ? 40 hours/week, including Saturdays

Vacation: Two weeks? vacation after 1 year of full-time hours

Language: Fluent in English

*Location: *Any of our locations on the North Shore and in Vancouver

Pay: $20.00-$30.00 per hour

Benefits:

• Extended health care
• Life insurance

Work Location: In person