About Us We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally. We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year. Job Summary (Subcontractors are referred as Partners in this posting) The Regional Partner/Learning Manager will report to Head of Partner Relations, Learning & Strategic Program Delivery. The key function of this role is to focus on Partners/Employees experience after they have been recruited into United by our recruitment department. This includes onboarding new Partners/Employees effectively and continue to manage their ongoing performance and development to enhance the Partner/Employee skillsets, performance, and experience. This includes Partners/Employees for all services within that region including Specials/Ad hoc services. This role will focus on collaboration with various departments and stakeholders to ensure that our Partners/Employees needs are being met as per expectations and ultimately meeting and exceeding Customer expectations. Duties and Responsibilities • To increase United’s Brand awareness within Partner community to enable United to become the company of first choice for Partners. • Execution of United Services Group’s Vision, Mission, Values and Strategic plans, which includes Partner Success framework and all Strategic Initiatives implementation & adoption within region. • Empower our Partners/Employees and create and sustain a culture of fairness and respect. • Enhance the United Customer experience by increasing retention of Partners/Employees within locations. • Responsible for Store Onboarding of New Partners/Employees for new Start-Ups. • Responsible for managing ongoing performance and skills development to enhance the existing Partner/Employee skillsets, performance, and experience. • Develop Partners competency to manage their business(s) (includes labor performance, material, equipment efficiently and effectively. • Customize action & learning plans based on KPI analytics. • Implement regional random audits based on KPI analytics & customer issues. • Calibration Walks with Customers, Account Management, Partners/Employees/ Cleaning staff. • Be the primary support for all Partner/Employee related issues and manage the Issues Escalation process. • Trigger Partner Change Over (PCO) with Partner & L&D Administrator to meet process requirements. • Grow the United Campus regionally, resulting in growing new Partner leads & becoming industry choice for Janitorial learning and development. • Lead/Implement Regional Partner Meetings/collaboration with key stakeholders. • Implementation of Recognition & Rewards Program. • Collaborate with Marketing to enhance regional Social Media presence. • Support regional recruitment plan and acquisition of leads /w recruitment department. • Attending legal “Discoveries” on behalf of United, if required. • Develop and implement departmental SOPs to create consistency. • Ensure overall compliance of guidelines, policy & procedures with Partners/Employees and Cleaners. • Ensure ongoing data integrity pertaining to Partners within Salesforce. Technology & Assets • Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management. Additional Responsibilities: • Perform all daily functions in alignment with company mission, vision, and values. • Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners. • Protect company assets from damage and misuse. • Perform other related duties as may be required from time to time. Job Requirements and Expectation • Available to address customer and Partner needs and concerns in a timely manner. • Store visits based on schedules which will include visits at night and weekends. • Willing to travel frequently within the designated territory or outside the province as may be required from time to time. • Ability to deal with high level of stress and solve problems as they arise. • Ability to work flexible shifts on a rotation basis. • Available to address concerns in a 24/7 environment Key Competencies • Business acumen • Task management & Planning skills • Communication Skills: Active listening, verbal, and written communication skills • Conflict management & negotiation skills. • Needs assessment and information gathering. • Advanced Technology competency. • Managing budgeting & costing (Cost Breakdowns). • Advanced level expertise in floor-care and cleaning procedures. • Process and compliancy driven. • Ability to work independently Education/Experience • Post secondary degree in business administration or related field. • Minimum of 5 years’ industry level janitorial experience. • Multi-lingual skillsets preferred- specifically English, French, Spanish (French & English language required in Quebec East; Spanish is preferred in Ontario West).