Join the Home Team

Who We Are

Pro Builders Supply Ltd. operates Home Hardware Building Centre’s in Canmore, Airdrie, Cochrane, and Olds, AB, supporting a wide range of consumer and contractor home improvement needs. We pride ourselves on providing top-quality building materials and exceptional customer service to contractors and customers alike. We're Pros at helping Pros!

We are currently seeking a dedicated and knowledgeable full-time General Manager to join our team. 

About the Role

Reporting to the Vice President, Operations, the General Manager is accountable for the overall success of the store, including sales, profitability, operations, team leadership, and customer experience. This is a hands-on leadership role that requires a strong business mindset, operational excellence, and a passion for developing high-performing teams. You will provide direction to store leadership and front-line team members, drive strategic growth initiatives, and ensure the store operates efficiently while delivering exceptional customer service. The key role responsibilities also include:

Key Responsibilities:

Sales & Profitability

• Maximize store sales and profitability, tracking daily performance against projections.
• Analyze purchasing trends to inform strategic decision-making.
• Develop and execute short- and long-term business plans.
• Set, monitor, and achieve sales targets and bonus objectives.
• Work closely with senior management to ensure competitive and profitable project pricing.
• Champion participation in Home Hardware marketing and advertising programs.

Operations Management

• Manage and optimize the retail operations budget and control expenses.
• Ensure all store operations align with company policies, procedures, and standards.
• Oversee inventory control to maintain optimal stock levels and minimize shrinkage.
• Identify and implement opportunities for operational improvements.

Leadership & Team Development

• Build, lead, and develop a high-performing team across all store functions.
• Foster an inclusive, collaborative, and customer-focused culture.
• Provide coaching, mentorship, and ongoing development for leaders and team members.
• Set clear expectations and deliver consistent performance feedback.
• Lead recruitment, hiring, onboarding, and training efforts.
• Maintain a daily presence on the sales floor and yard to support the team and customers.
• Resolve escalated customer concerns and team conflicts professionally.

Customer & Community Engagement

• Represent the store in community events and industry organizations.
• Build and maintain strong relationships with contractors, partners, and stakeholders.
• Promote the company’s reputation through active participation in industry events.
• Support charitable initiatives and community involvement.

Health & Safety

• Ensure compliance with all health and safety regulations and company programs.
• Oversee incident reporting and resolution processes.
• Maintain a safe and secure environment for customers, staff, and facilities.

Here’s What We Have to Offer

• Competitive Wage and Annual Bonus
• Group Health Care Benefits; including Extended, Dental, and Paramedical
• RRSP Matching
• Employee Store Discount
• Training and Education Advancement Opportunities
• Great Team Environment
• Work-Life Balance / Flexibility

Pro Builders is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

 

What We’re Looking for in You

• 2–3 years of General Manager or Store Dealer experience 
• 3–5 years of Sales Management experience 
• Strong business acumen and strategic thinking skills 
• Proven experience in budgeting, forecasting, and financial management 
• Demonstrated success in coaching, mentoring, and developing teams 
• Ability to thrive in a fast-paced, dynamic retail environment 
• Strong relationship-building skills, particularly with contractors

 

Nice to Have

• Diploma or degree in Business, Commerce, or a related field
• Experience in contract sales, retail sales, installations, or yard operations
• Familiarity with Profit Master or similar POS/inventory systems

 

Apply Now to Become Part of the Home Team!

If you’re a proven leader with a passion for driving results, building strong teams, and delivering exceptional customer service, we want to hear from you.

We appreciate your interest and application; however, only those selected for an interview will be contacted.

#HP