Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Direct and control daily operations . Evaluate daily operations . Plan and organize daily operations. Determine merchandise and services to be sold. Plan budgets and monitor revenues and expenses. Determine staffing requirements. Resolve issues that may arise, including customer requests, complaints and supply shortages. Recruit, hire and supervise staff and/or volunteers. Supervise office and volunteer staff. Employment terms options: Early morning. Evening. Shift. Experience: 2 years to less than 3 years. Employment terms options: Flexible hours. Morning. Day. Weekend. Overtime required. Support for newcomers and refugees: Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.). Support for youths: Offers on-the-job training tailored to youth. Support for mature workers: Provides staff with awareness training to create a welcoming work environment for mature workers .