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NIBO Cash and Carry INC logo

customer service manager - retail

North York, ON
CA$104,000/yearly
Permanent employment Full time

Top Benefits

Other benefits
Paid time off (volunteering or personal days)

About the role

Education: Secondary (high) school graduation certificate. Work setting: Retail service establishment. Vape shop. Tasks: Direct and control daily operations . Evaluate daily operations . Plan and organize daily operations. Manage staff and assign duties. Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales. Determine merchandise and services to be sold. Develop and implement marketing strategies. Determine staffing requirements. Resolve issues that may arise, including customer requests, complaints and supply shortages. Recruit, hire and supervise staff and/or volunteers. Supervise office and volunteer staff. Ensure compliance with government regulations. Record customers' orders. Greet customers. Provide customer service. Computer and technology knowledge: Point of sale system. Word processing software. MS Outlook. WordPress. Work conditions and physical capabilities: Combination of sitting, standing, walking. Screening questions: Are you authorized to work in Canada?. Do you have experience working in this field?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Experience: 5 years or more. Other benefits: Other benefits. Paid time off (volunteering or personal days).

About NIBO Cash and Carry INC