Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Plan and organize daily operations. Manage staff and assign duties. Plan budgets and monitor revenues and expenses. Determine staffing requirements. Resolve issues that may arise, including customer requests, complaints and supply shortages. Recruit, hire and supervise staff and/or volunteers. Experience: 1 year to less than 2 years.