Job Purpose

The Customer Service Representative (CSR): Adoptions is responsible for assisting the public through the process of adopting Ottawa Humane Society (OHS) animals.

Duties and Responsibilities

• Provide consultation and support for OHS clients seeking to adopt an animal
• Provide information to OHS clients on good animal care practices
• Monitor the health and safety of animals available for adoption
• Provide adoption follow-up services
• Support operations in the Buddy and Belle retail boutique by processing sales transactions, maintaining and organizing stock, and promoting OHS goods for sale
• Maintain the Adoption Centre and Buddy and Belle boutique area, facilities, and equipment
• Ensure appropriate fees are collected and accounted for
• Enter data and maintain data integrity in Chameleon
• Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
• Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
• Produce and maintain accurate reports, records, and files
• Participate in supervision, evaluation, training and other meetings as required
• Participate in the identification and evaluation of OHS program goals and objectives
• Participate in professional development opportunities
• Represent the OHS in a professional manner
• Participate in public relations and promotional activities as required
• Will be required to assume some of the responsibilities of CSR: Intake
• May be required to assume some of the responsibilities of the Supervisor: Customer Service or Coordinator: PAL

Qualifications

• Secondary school diploma or equivalent
• Minimum of one year experience in customer service
• Animal handling experience preferred
• Proficiency in Microsoft Office Suite
• Professional working proficiency in spoken and written English is required

Working Conditions/Physical Requirements

• Employee may be required to work evening, holiday and weekend shifts
• Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
• Employee will be required to wear a uniform designated by the employer
• Employment is conditional upon maintaining confidentiality of OHS information
• Employment is conditional upon the ability to work around all species of animals safely

How To Apply

The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, sexual orientation, age, ability, or other protected characteristic. We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation.

This posting is for an existing vacancy.

We use AI-powered tools to review and shortlist applications based on job-related criteria. Human recruiters and hiring managers review results and decide who moves forward.

Schedule Information:

2 Week Rotation

Week 1

Tues – 3:30pm – 8:30 pm

Thurs – 3:30pm – 8:30 pm

Fri – 3:30pm – 8:30 pm

Week 2

Sat – 10:00 am - 6:00 pm
Sun – 10:00 am - 6:00 pm

Total bi-weekly hours: 30