Are you passionate about hitting the slopes or cruising mountain trails? Join us as a Department Manager, Hardgoods leading our Ski and Bikes team, delivering incredible experiences to our customers who love adventure as much as we do. Since 1979, We have been Canada’s go-to destination for performance-driven gear and stylish outdoor fashion. From skiing to cycling, we’re here to outfit families for their next adventure with apparel, footwear, equipment, and accessories for everyone. What You'll Do; As a leader on our shop floor, you’ll blend your love for the outdoors with operational expertise to create a standout retail experience. You’ll set the tone as a role model for outstanding customer service, fostering a fun, inclusive, and high-performing team environment. While partnering with your assistant manager to achieve sales targets, manage team KPIs, and maximize profitability. You’ll coach your team to be product and trend experts, ensuring they’re equipped to guide customers to their perfect gear. You’ll manage scheduling, inventory, and merchandising to keep your department running smoothly and looking sharp. Deliver outstanding customer service, resolving issues promptly and ensuring customer satisfaction at every interaction. Executing visual merchandising standards, including analyzing product needs and implementing weekly plans to optimize sales. Acting as Manager on Duty, leading by example in daily operations, motivating the team, and ensuring adherence to store policies and procedures. Prioritizing health and safety by identifying workplace hazards, providing training, and adhering to Occupational Health and Safety standards. Supporting recruitment, staff development, and performance appraisals to build a strong, high-performing team. What You'll Bring; A love for skiing and biking and a passion for outdoor adventures that’s contagious. With 2-4 years of retail leadership experience, you’ve successfully led teams to hit goals and elevate customer experiences. You’re results-driven, entrepreneurial, and motivated by challenges. Strong communicator who knows how to motivate, engage, and get things done. You’re an organized multitasker who thrives on juggling priorities. This posting is for an existing role in our organization. AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team. Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process. #SL123