Education: Secondary (high) school graduation certificate. Tasks: Direct and control daily operations . Evaluate daily operations . Plan and organize daily operations. Manage staff and assign duties. Determine merchandise and services to be sold. Implement price and credits policies. Locate, select and procure merchandise for resale. Develop and implement marketing strategies. Plan budgets and monitor revenues and expenses. Determine staffing requirements. Resolve issues that may arise, including customer requests, complaints and supply shortages. Recruit, hire and supervise staff and/or volunteers. Conduct performance reviews. Supervise office and volunteer staff. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Personal suitability: Positive attitude. Flexibility. Team player. Experience: 3 years to less than 5 years.