Looking for an exciting job in Surrey with a top employer? Join Mainland Ford, part of Trotman Auto Group, recognized as one of Canada's Best Managed Companies!

Why Work With Us?

At Mainland Ford, we’re not just selling and servicing cars – we’re delivering exceptional customer experiences. As a Service Advisor, you'll be part of a dynamic team. Your skills and expertise keep customers satisfied and vehicles on the road!

What We Offer:

• A rewarding career with a top automotive group in BC
• Permanent Role with a Competitive Salary
• Benefits - Access a wide range of medical, dental, and mental wellness services to keep you and your family healthy
• A supportive and innovative workplace culture
• Career growth and development through paid training, NADA courses, and internal advancement opportunities

Who We’re Looking For:

• Passionate about cars and customer service
• 1+ years experience as an automotive service advisor or related role
• Proficiency in MS Office, Outlook, DMS system experience (e.g. PBS, CDK, Keyloop Serti or any similar DMS)
• Strong communication, Excellent interpersonal and relationship-building skills
• Motivated to grow in a fast-paced environment

Schedule: Full-Time; Permanent

Compensation: $90,000-$130,000 per year

What your day will look like:

• Customer Service: Provide top-notch service by listening to customer concerns and understanding their needs
• Inspections and Quotes: Perform thorough multi-point inspections and compile accurate quotes using MPI Software
• Warranty and Contracts: Verify warranty coverage and explain coverage and exclusions to customers
• Communication and Follow-Up: Maintain effective communication with Service Technicians and keep customers updated on their vehicle's status
• Maintenance Recommendations: Use your expertise to recommend necessary repairs and maintenance based on customer descriptions and service history

Apply Now and take the next step in your career! Join one of Canada’s Best Managed Companies.

Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.

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