Title

Houseman

Reports To

Games Manager

Summary

The Houseman is an essential member of the front-line team, contributing to customer service excellence. He/She is responsible for ensuring the poker room is being run in accordance with AGLC Terms and Conditions and House rules. He/She will respond to guest’s inquiries and problems in person and respond to incoming calls.

Core Competencies

• Customer Service
• Team Work
• Communication
• Interpersonal Awareness

Job Duties

• Ensure Poker Room is being run according to AGLC Terms and Conditions and House Rules.
• Answer Phones.
• Open and close games as required.
• Deal with guests’ inquiries and problems.
• Run the Board.
• Organize and deal with the Dealers
• Maintain Paper work.
• Bad Beat
• Cashier
• Tracking table opening and closing.
• Scheduling.
• Work as a Cashier.
• Complete all money transactions.
• Balance float.

 Requirements

• At least 18 years of age.
• Able to maintain a security clearance. 
• Available to work evenings and weekends. 
• Work in a fast-paced environment
• Poker dealing experience 
• Previous supervisory experience is an asset 
• Strong employee relation skills and abilities
• Able to meet tight deadlines while maintaining organization and detail
• Highly motivated and team orientated
• Possess a highly developed attention to detail

Work Conditions

• Stands during the entire shift.
• Reaches, bends, squats and lifts
• Cleaning work area and areas after late night food is served
• Work with little to no supervision