Company DescriptionWhat we are looking for:Victoria's Fastest growing Plumbing Wholesaler is looking for help to improve our customer service! You don't need to know about plumbing - we can teach you that. But you do need to enjoy customer service; be curious about how to put a plumbing system together (If you like lego, you'll love this); and be physically capable of pick product from stock. Get to know Emco:We are stable: Emco has been around 115 years, and is Canada's leading distributor for plumbing goods.We are progressive: Emco is committed to Diversity, Equality and Inclusion   We are committed to life long learning: Emco teammates complete 40 hrs a year of training (minimum)We share our success: Emco's unique profit sharing program allows you to participate in the companies success. We LIVE our core values: Trust & Respect, Fairness & Caring, Generous Listening, Straight TalkJob DescriptionAs a Customer Service/Counter Salesperson, you will provide sales support to walk-in customers who come to Emco Plumbing and Heating Victoria. You will provide customer service by maintaining, stocking, and keeping a clean counter sales area.In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. You will also liaise with Inside Sales and Outside Sales team to ensure support and coverage is seamless with key accounts.Additional duties will include:Assist customers who purchase material Research product for customers and provide recommendations on our assortment of productDrive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counterEnter, pick, and pack sales orders generated at the counterMaintain and clean the counter area including any merchandising displaysInform the buyer when stocks levels are lowFollow up on backorders with vendors and provide customers accurate delivery datesProcess returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all proceduresNavigate and find a solution for customer concerns and complaintsPerform other tasks as requested by the Profit Centre ManagerQualificationsGrade 12 diploma or equivalent; College and/or University degree an assetA minimum of 2 years of experience with customer service or counter salesOutstanding customer service and verbal communication skillsExcellent relationship building skills with customers, vendors, and teammatesAbility to learn and operate the applicable software system used to process ordersExperience working in a fast-paced environmentIntermediate math skills with a strong attention to detailAbility to learn how to operate material handling equipmentPossess a strong work ethic and a high standard of integrityAbility to work well independently and in a team settingExperience with MS Office (Excel, Outlook, Word)Additional InformationIn addition, we will offer you:Great mentors and on-the-job trainingSalary: $42,000- $48,000 ($20.19/hr - $23.07/hr)Medical & Dental: After 3 monthsPension: Pension with employer matchingProfit Sharing: Paid annuallyDon't flush your career down the drain, have pipe dreams, and bring them to Emco!!EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates.