Title

Slot Attendant

Reports To

Slots Supervisor/Slot Manager

Summary

Slot Attendants are some of our most valuable front-line people and assist our slots customers in many ways. This position requires an individual who has strong interpersonal communication skills, is energetic, and a team player willing to learn new skills.

Core Competencies

• Customer Service
• Teamwork and Cooperation
• Interpersonal Awareness
• Communication

Job Duties

• Ensure guests are provided with superior customer service
• Adhere to policies and procedures outlined on the slot floor
• Administer hand pay jackpots, bill exchanges with guests, machine maintenance including diagnosis of machine malfunctions, ticket games, and game diagnostics
• Balance assigned daily cash float
• Identify and report counterfeit bills
• Responsible for the initial response to customer complaints, claims, and inquiries
• Ensure compliance with AGLC terms and conditions
• Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
• Support and communicate with all associates on the casino gaming floor
• Execute daily assigned operational goals and objectives
• Ensure the slot floor meets desired presentation for guests
• Maintain a positive and respectful attitude with a “One Team” mindset
• Actively promote the Casino’s Players Club
• Uphold a teamwork appearance helping where available or when requested
• Any other duties as required

Requirements

• Able to maintain security clearance
• Must be available to work scheduled days, evenings, and weekends
• Fluent in the English language
• Have reliable means of transportation
• Maintain an updated AGLC Gaming Worker’s license
• Ability to grasp instructions and adjust to changing conditions

Work Conditions

• Must be able to stand for prolonged periods.
• Must be able to carry out light cleaning duties.
• Must be available to work all shifts including evenings, weekends, and holidays.
• Must be able to work in a fast-paced working environment.