Education: Secondary (high) school graduation certificate. Work setting: Retail business. Tasks: Hire and train or arrange for training of staff. Authorize payments by cheque. Authorize return of merchandise. Establish work schedules. Prepare reports on sales volumes, merchandising and personnel matters. Resolve issues that may arise, including customer requests, complaints and supply shortages. Supervise and co-ordinate activities of workers. Personal suitability: Accurate. Experience: 3 years to less than 5 years.