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JRC Convenience inc. logo

customer service representative - call centre

Saint-Louis de Kent, NB
CA$34,320/yearly
Full-Time

About the role

Overview We are seeking a dynamic and customer-focused Retail Sales Associate to join our team. This role is essential in delivering exceptional shopping experiences, driving sales, and maintaining the store?s visual appeal. The ideal candidate will possess strong communication skills, a passion for retail, and the ability to work effectively in a fast-paced environment. Bilingual abilities and previous retail management experience are considered valuable assets. This position offers opportunities for professional growth within a supportive team setting.

Duties

  • Greet customers warmly and assist them with their shopping needs
  • Provide product information, demonstrate features, and answer customer inquiries
  • Operate POS systems accurately for sales transactions, returns, and exchanges
  • Manage merchandising displays to ensure attractive and organized product presentation
  • Assist with purchasing decisions, pricing adjustments, and inventory management
  • Handle cash handling responsibilities with accuracy and integrity
  • Support store management in supervising staff, training new employees, and coordinating team efforts
  • Participate in marketing initiatives to promote products and store events
  • Maintain cleanliness and organization of the sales floor and stockroom
  • Engage in upselling techniques to maximize sales opportunities

Experience

  • Proven experience in retail sales or customer service roles is preferred
  • Demonstrated skills in negotiation, merchandising, and POS operations
  • Supervising or team management experience is advantageous
  • Strong organizational skills with the ability to manage time effectively
  • Multilingual abilities or bilingual proficiency are a plus for serving diverse customer bases
  • Familiarity with retail management tasks such as budgeting, payroll, training & development, and bookkeeping is beneficial
  • Excellent communication skills, phone etiquette, and interpersonal skills are essential
  • Prior experience with marketing strategies, interviewing potential staff, or administrative responsibilities will be considered an asset

This position requires a proactive individual capable of managing multiple responsibilities while providing outstanding service. Candidates should demonstrate leadership qualities, attention to detail, and a commitment to fostering a positive shopping environment.

Job Type: Full-time

Pay: From $16.50 per hour

Work Location: In person

About JRC Convenience inc.