About the Role

We’re looking for a full-time Jewellery Consultant to join our growing team at our 100 Ways Retail Location (Unit 728-736 Granville Street, Vancouver, BC, Canada)

As a Jewellery Consultant your primary role will consist of conducting in-store and virtual jewellery consultations, managing the online communication channels for 100 Ways, and assisting with curation and grading.

We provide full training to give you the knowledge and confidence to succeed.

What You’ll Do

• Deliver exceptional client experiences by managing inquiries across email, live chat, phone, text, and other online channels.
• Coordinate client requests, including jewellery modelling, measurements, virtual consultations, and appointment scheduling.
• Conduct in-person and virtual jewellery consultations, helping clients buy, sell, resize, or customize jewellery pieces.
• Assist walk-in clients with viewings, pickups, and general inquiries.
• Maintain organized communication channels and client records to ensure seamless collaboration across the team.
• Clean, sort, curate, and prepare jewellery for sale, both in-store and online.
• Collaborate with team members to enhance the customer experience across digital and retail channels.
• Assist with inventory management, product curation, and website listings.
• Support jewellery grading and evaluations for inventory and client consignments (based on experience and expertise).
• Help maintain a clean, organized, and professional showroom environment.
• Contribute to special projects and initiatives that support the growth of the business.
• Adhere to company policies, procedures, safety standards, and our commitment to exceptional service.

What You Bring

• A passion for customer service and creating memorable client experiences.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Confidence interacting with clients both virtually and in person.
• A proactive, team-oriented mindset and willingness to take initiative.
• Strong attention to detail and an appreciation for quality craftsmanship.
• Experience in luxury retail, jewellery, customer service, sales, or a related field is considered an asset.
• Jewellery knowledge, grading experience, or a GIA certification is an asset but not required.
• Comfort with digital communication platforms, appointment scheduling, and online customer service tools.

What We Offer

• $24-$27/hour + performance-based customer service bonuses
• Comprehensive medical and dental benefits
• Company RRSP matching program.
• 2 Weeks Vacation
• Paid, hands-on training in a unique and growing industry
• A supportive, team-oriented environment where your growth matters

Schedule

• Full-time, 8-hour shifts
• Day shifts including Weekdays and Weekends. Weekends are expected.

Experience

• Minimum 1 year of customer service experience required

Why Join 100 Ways?

Join a team that's passionate about giving exceptional jewellery a second life while creating memorable experiences for every client. At 100 Ways, you'll work alongside a supportive and collaborative team, gain hands-on experience in the jewellery industry, and play a meaningful role in a growing company committed to sustainability, craftsmanship, and innovation.

Additional Information

Vacancy Status

This posting is for an existing vacancy

Equal Opportunity Employer

We are committed to fostering an inclusive workplace where everyone is treated with respect and dignity. We welcome applications from all qualified individuals and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of any characteristic protected by applicable federal, provincial, or territorial human rights legislation.

Accessibility & Accommodation

We are committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require accommodation, please let us know and we will work with you to meet your needs.

Privacy

Personal information collected during the recruitment process will be used solely for recruitment and employment purposes and will be handled in accordance with applicable privacy legislation.