Are you able to manage multiple priorities at once? Would you like to grow in a dynamic environment where customer service, order tracking, and inventory management play a key role? Do you enjoy providing fast, accurate, and courteous service? Do you have strong organizational skills and an interest in parts and heavy equipment? We have an opportunity for you!

Our client, a well-established company in the heavy equipment industry, is currently seeking a Parts Clerk to support the operations of the parts department and after-sales service at its Boucherville branch. The selected candidate will play a key role in processing orders, tracking parts, managing returns, supporting technicians, and assisting customers. The individual must provide efficient service, contribute to inventory accuracy, and actively participate in the smooth operation of daily activities.

Main Responsibilities:

-       Greet and serve customers at the parts counter in a professional manner.

-       Answer phone calls and emails, ensuring prompt and courteous service.

-       Process parts orders quickly and accurately.

-       Support technicians in identifying, ordering, and tracking required parts.

-       Order parts from suppliers to meet customer and shop needs.

-       Follow up on pending orders and proactively manage outstanding requests.

-       Participate in physical inventory counts and daily cycle counts.

-       Contribute to effective inventory management.

-       Process returns, credits, and warranty-related requests.

-       Communicate proactively with customers to ensure proper follow-up.

-       Identify opportunities to suggest additional parts or solutions tailored to customer needs.

-       Provide ongoing support to the parts department and after-sales service team.

-       Complete tasks assigned by the Parts Manager within established deadlines.

-       Participate in the on-call rotation (every other week).

-       Perform any other related duties as required.

If you are ready to take on new challenges, we want to meet you!

What’s in it for you:

-       Dental, vision, and disability insurance.

-       Paid time off and employer-matched retirement plan.

-       Recognition program.

-       On-site parking.

-       Easily accessible by public transit.

-       Friendly work environment.

-       Additional compensation for on-call rotations.

-       Work phone and computer provided.

Requirements:

-       High school diploma or relevant work experience.

-       Minimum of 3 years of experience in a similar role.

-       Knowledge of heavy equipment, mechanical, or a related field.

-       Proficiency with Microsoft Office tools.

-       Ability to manage multiple files simultaneously.

-       Strong organizational skills in a fast-paced environment.

-       Excellent customer service skills.

-       Sales aptitude and ability to build client relationships.

-       Availability every other week outside regular working hours for on-call rotation.

-       Functional bilingualism (approximately 50% of communications with suppliers, carriers, and clients will be in English).

-       Knowledge of SAP (an asset).

Salary: $25 to $29 per hour, depending on experience.
Schedule: Day shift, Monday to Friday, 7:30 a.m. to 4:30 p.m.
Status: Permanent.