Inside Sales Associate Reports to: Retail Manager Position Summary: At Moffatt & Powell Rona, our commitment to exceptional customer service and continuous improvement is at the core of everything we do. As an Inside Sales Associate, you will play a key role in providing outstanding service by creating a smooth and welcoming shopping experience from the moment customers enter the store. With an emphasis on product knowledge, customer support, and safety, you will reflect our values and strive for excellence in all areas of your role. A mindset of continuous learning and adaptability is essential as we evolve to meet the demands of today’s dynamic retail environment, always seeking to improve our products, processes, and technologies to better serve our customers. Qualifications and Skills: Customer service Teamwork Problem-solving Communication Accountability and dependability Ethics and integrity Key Responsibilities: Customer Interaction: Greet customers warmly and promptly upon entry, ensuring a positive shopping experience. Operate cash terminal proficiently, handling transactions, issuing receipts, and processing returns and exchanges. Product Expertise: Assess customer needs and provide expert advice on a wide range of department products. Stay updated on new products and their features through Vendor and product knowledge training sessions. Sales Objectives: Actively participate in achieving sales objectives set by the Branch Leadership Team. Promotions and Inventory: Stay informed about current promotions and flyer prices. Support cycle counts and inventory checks as directed by Management. Store Maintenance: Maintain floor plans to ensure a tidy and organized sales environment. Keep checkout work areas clean, tidy, and clutter-free. Compliance and Safety: Adhere to policies and procedures related to loss prevention, product breakage, and health and safety regulations. Additional Duties: Merchandising as needed Mixing of paint Key cutting We are committed to maintaining an inclusive, accessible, and barrier-free workplace. Accommodations are available upon request for candidates participating in all stages of the selection process. As an equal opportunity employer, we value and celebrate diversity, and are dedicated to fostering a respectful and inclusive environment for all employees. We thank all applicants for their interest; however, only those selected for further consideration will be contacted.