Education: Other trades certificate or diploma. Tasks: Establish or implement policies and procedures for staff. Plan and control budget and inventory. Manage contracts for advertising or marketing strategies. Hire, train and supervise staff. Respond to complaints of guests. Maintain and order supplies. Plan, organize, direct, control and evaluate daily operations. Resolve complaints and claims . Experience: 2 years to less than 3 years. Financial benefits: Bonus. Gratuities.