Northern Security is an innovative, customer-oriented leader in locksmithing, key cutting and security systems. Northern Security continues to grow and expand and is looking for a conscientious and customer focused Customer Service Representative to join the team.

Responsibilities include, but not limited to:

• Open/close storefront
• Greet customers, answer technical questions and recommend products
• Answer customer calls
• Confirm customer address and contact info
• Complete service orders
• Generate invoices
• Mark invoices as paid in the system
• Inform customers of job completion
• Check/respond to emails
• Check/respond to voicemail
• Assist technicians as required
• Create work orders for shop work
• Calibrate and adjust shop key machines
• Cut and stamp keys
• Clean key machines
• Clean and service safe combinations
• Drill open safes as required
• Deliver safes as required
• Pick locks
• Program auto keys and remotes
• Rekey locks to new or existing keys
• Rekey new hardware to new or existing keys
• Remove broken keys
• Input change key and door assignments
• Install auto dialer
• Monitor inventory levels
• Participate in year end inventory
• Clean storefront/shop as required (load/empty dishwasher, empty trash/recycling, dust, organize, manage storefront clean up)
• Ensure customer confidentiality
• Stock shelves and hooks
• Running errands as required
• Providing excellent customer service
• Other duties as required

*Schedule: *Varying week-to-week schedule including weekdays and Saturdays; day shift only.

Requirements:

• Valid G2 Ontario Driver?s License is an asset
• Clean Criminal Record
• Flexible to work various shifts including days, evenings, and weekends, if needed.
• Available to work 40 hours per week, with the potential for overtime hours, if needed.

Skills and Qualifications:

• Strong customer service skills
• Computer software skills (Microsoft Word, Excel, Outlook)
• Proficiency in accounting software
• Excellent communication skills (written and verbal)
• Good decision making skills
• Exceptional organizational and time management skills
• Problem-solving and research skills
• Ability to work with little supervision
• Bilingualism an asset

Benefits:

• Competitive Wage
• Benefits (medical, dental, vision, life insurance)
• Paid Sick Days
• Training Program (learn new skills in our industry)
• Great opportunities for advancement

Northern Security is a family-owned-and-operated company that started as a locksmith providing customers with mobile services. As our customer base grew, we opened our first store in Sudbury, ON. Today, we serve a broad range of clients across Northern Ontario.

Northern Security is strongly committed to inclusion and diversity within its community and welcomes all applicants.

Job Types: Permanent, Full-time

Pay: $19.00-$24.00 per hour

Application question(s):

• Are you able to work a varying schedule, including Saturdays?

Education:

• Secondary School (preferred)

Experience:

• customer service: 2 years (required)

Work Location: In person