Company Description The Mobile Shop is a dynamic, fun, and progressive organization that prioritizes a respectful and supportive workplace where team members can do great work, build skills, and enjoy their day-to-day experience. As part of the Loblaw family of brands, The Mobile Shop offers shoppers a better place to buy wireless plans, phones, accessories, and apps. The company has helped hundreds of thousands of customers across Canada get more value from their mobile products and services. With locations in over 173 grocery stores nationwide, highly trained Mobile Advisors are available to provide expert guidance, answer questions, and address ongoing service needs. Role Description The Sales Manager is a full-time, on-site role based in Calgary, AB, responsible for leading and motivating a team of Mobile Advisors to achieve sales targets and deliver excellent customer service. In this role, the Sales Manager oversees daily store operations, including scheduling, performance management, and ensuring compliance with company policies and procedures. The Sales Manager supports team members through coaching, training, and real-time feedback on sales techniques and product knowledge. This position also involves monitoring key performance metrics, managing inventory and merchandising standards, and collaborating with regional leadership to implement sales initiatives and promotional campaigns. The Sales Manager actively engages with customers on the sales floor to model best practices, resolve escalated issues, and maintain a welcoming, inclusive environment. Qualifications Demonstrated experience in retail sales management, including leading teams, setting goals, and driving performance in a customer-facing environment. Strong skills in coaching, mentoring, and training staff to improve product knowledge, sales techniques, and customer service quality. Proficiency in sales and customer relationship building, including upselling, cross-selling, and managing customer concerns in a professional manner. Ability to manage store operations, including scheduling, inventory oversight, merchandising, and adherence to company standards and procedures. Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams and customers. Comfort with technology and mobile products, with the ability to learn and explain wireless plans, devices, and accessories clearly. Strong organizational and problem-solving abilities, with attention to detail and capacity to handle multiple priorities in a fast-paced environment. Previous experience in wireless, telecommunications, or related retail sectors is an asset. High school diploma or equivalent required; post-secondary education in business, sales, or a related field is considered an advantage.