Ready to bring passion into your career? A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet". Operating in more than 150 countries, we are now the number one skincare company in Europe* and are accelerating our development on all other continents, particularly in Asia and the Americas. Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms. Would you like to help shape the next chapter of our story? We are looking for a Clarins Counter Manager for Holt Renfrew Ogilvy in Vancouver. The role: The Counter Manager will be responsible for developing close, long-lasting relationships with customers with the aim of increasing sales, improving the quality of service and building customer loyalty. The Counter Manager is also responsible for achieving the sales targets for the Clarins brand. The role: As part of our commitment to providing exceptional service to our customers, your responsibilities will include: To provide outstanding service to all customers Exceed individual sales and service targets. Exceed the Clarins brand’s sales and service targets. Build a loyal customer base by constantly attracting new customers, fostering loyalty among existing customers and retaining loyal customers. Share your product knowledge with the entire in-store sales team. Maintain excellent relationships with customers, sales advisers and sales managers. Increase sales of the Clarins brand by identifying key marketing opportunities, organising events, making recommendations to customers, etc. Attend all training sessions on offer, including seminars on products, the Clarins brand and Holt Renfrew. Carry out tasks relating to order picking, visual merchandising, price changes and sales support. Communicate regularly with customers by telephone, post and email regarding in-store events, stock requests, sales follow-ups, birthdays, etc. Resolve all customer service issues and liaise with sales management on any matters not covered by the guidelines. Comply with all health and safety policies and requirements. Carry out other tasks as required. You will need: A secondary school leaving certificate. Ability to exceed sales targets. High level of collaboration: Working with and for others in a team-oriented environment. Ability to work in a dynamic environment that requires a high degree of versatility with minimal supervision. Ability to work flexible hours to suit customer needs, including evenings, weekends and public holidays. At least two years’ experience in a commission-based sales environment. Previous experience in retail as a product specialist in a luxury environment. Entrepreneurial, competitive, independent and self-motivated. Fully bilingual in French and English Holt Renfrew offers you: An inspiring, fashion-focused environment with opportunities for learning and personal development. From our incredible partnerships with iconic luxury brands to our commitments to corporate social responsibility, you’ll be inspired every day. A competitive total remuneration package, a generous staff discount, a pension scheme, health and dental benefits, a e tuition fee assistance scheme, as well as ongoing learning and development opportunities. Pay : $25.00 - $28.00 per hour Measures of success: Contribution to financial targets Individual targets linked to the achievement of departmental objectives Feedback from internal and external clients Holt Renfrew is an equal opportunities employer and is committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees – their diverse backgrounds, abilities and experiences make our company stronger. If you are contacted regarding a job offer and require transport, please let us know so that we can ensure an accessible candidate experience throughout the recruitment process. All requests are treated confidentially and used solely to meet candidates’ needs