It’s not a package. It’s a promise®.   As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.    Description Location: 120 Hodsman Road, Regina, Saskatchewan S4N 5X4   Working Hours: 22.5 Weekly hours (guaranteed)   Scheduled Shift: Varies, dependent upon need, open availability required   Employment Contract: Permanent   Hourly Wage: Starting wage of $22.21 (as per collective agreement)   Customer Service Orientation -  

Serving our customers in the most efficient and courteous manner on the telephone and in person  Up-selling and cross selling Corporate Products and Services  Handling customer complaints and inquiries Problem Solving    Working to resolve problem shipments   Working to resolve equipment and technology challenges  Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service   Relationship Building   Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners  Building a positive relationship with customers  Building a positive relationship with key contacts – Vendors, building tenants, etc.   Technology   Assisting customers with shipping details and account challenges  Loading, scanning, logging and calling resolution freight  Cash reconciliation including deposits, key control   Communication    Responsibilities

Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing  Listening to customers and key partners  Communicating to customers and key partners in a positive manner   
Personal Responsibility and Accountability    
Compliance to all Corporate Polices and Procedures (including uniforms) 
 Adhering to all Safety Standards  
Being on time/attendance  
Living the Purolator Values  
 Representing the Purolator Values to Customers and key partners and, other duties as assigned by management    
Key Areas of Focus    
Customer service orientation  Ability to problem solve  
Excellent in relationship building  Experience and adaptation to using technology  
Excellent communication skills  
Takes personal responsibility and accountability for actions and situations 
3-12 Months Customer Service Experience preferred 
3-12 Months Retail Experience preferred 
3-12 Months using technology/ POS system Experience preferred
Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
Written communication; and listening skills          
Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset         
Experience working in an environment with safety standards an asset"

Additional Responsibilities Education Experience Skills Language Requirement: There are no language requirements for this position. POSTING DETAILSLocation:                    080 - Regina  Working Conditions: Retail Center Environment  Reports to:   Manager Retail Regional --- Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page. We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive. Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.