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Job summary

Retail Associates deliver exceptional guest experiences and support store operations on a flexible, as-needed basis. They help customers discover products while ensuring brand standards are consistently upheld during peak periods and special events.

Job details

Who We Are At Fossil Group, we are part of an international team that dares to dream, disrupt, and deliver innovative watches, jewelry, and leather goods to the world. We're committed to long-term value creation, driven by technology and our core values: Authenticity, Grit, Curiosity, Humor, and Impact. If you are a forward-thinker who thrives in a diverse, global setting, we want to hear from you. Make an Impact Our Retail Associates make an impact by delivering exceptional guest experiences and supporting store operations on a flexible, as-needed basis. They bring energy and enthusiasm to the sales floor, helping customers discover Fossil’s unique product assortment while ensuring that brand standards are consistently upheld. Contingent Associates play a vital role in creating a welcoming, fun, and service-driven environment. They step in to support the team during peak periods, special events, holidays, or when additional coverage is needed. With their adaptability and customer-first mindset, they help drive sales while ensuring every interaction leaves a lasting impression. Your Skills Previous retail or customer service experience preferred. Strong communication and interpersonal skills. Passion for providing excellent customer experiences. Energetic, adaptable, and willing to jump in where needed. Ability to work flexible and on-call schedules, including nights, weekends, and holidays. Team-oriented mindset with a positive, can-do attitude. Ability to stand for extended periods and perform store operational tasks. High level of personal integrity and professionalism. At Fossil Group, we embrace purpose and take every opportunity to work together to make the world a little better. We’re committed to fostering a culture of inclusivity and collaboration, where all employees are encouraged to contribute their unique selves and perspectives as valued members of our team. We are an Equal Employment Opportunity Employer dedicated to a policy of non-discrimination in all employment practices without regard to age, disability, gender identity or expression, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. If you need any accommodations during the interview process, just let us know at careers@fossil.com.

What you’ll do

Retail Associates deliver exceptional guest experiences and support store operations on a flexible, as-needed basis. They help customers discover products while ensuring brand standards are consistently upheld during peak periods and special events.

Requirements

Candidates should have previous retail or customer service experience and strong communication skills. The role requires the ability to work flexible, on-call schedules including nights, weekends, and holidays.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• adaptability · Preferred
• interpersonal skills · Preferred
• Sales · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Interpersonal skills
• Adaptability
• Sales
• Teamwork
• Professionalism
• Operational tasks
• Curiosity
• Innovation
• Enthusiasm
• Interpersonal Communications
• Customer Service
• Energetic
• Personal Integrity
• Team Oriented
• Retail Operations
• Value Creation
• Product Assortment

Job areas

• Retail
• Customer Service & Support
• Retail Store Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons