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Job summary

The Retail Associate will provide exceptional customer service by guiding clients through frame selections and performing pre-screening eye tests. They are also responsible for processing orders, scheduling appointments, and maintaining a welcoming store environment.

Job details

Location: 1155 Windermere Way SW, Edmonton, AB T6W 2J3 Hours: Up to 24 hours per week. (Includes weekend shifts) Welcome to Specsavers - where we're not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget. Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations. In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 250 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare. If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight. What You’ll Do As the face of Specsavers, our Retail Associates (Eyecare Consultants) play a vital role in delivering exceptional eye care and affordable eyewear for everyone. You will create memorable experiences for our customers, guiding them through our stylish frame collections and supporting those trying contact lenses for the first time. No Optical experience? No problem – we will provide full training and support to help you succeed. Key Responsibilities Welcome customers warmly, creating a friendly and approachable environment in the store. Build strong connections by understanding customers’ needs and recommending the best possible eyecare solutions. Guide customers in selecting frames that suit their lenses and personal style. Explain offers, products, and services clearly and confidently to ensure customers make informed choices. Perform pre-screening tests such as retinal imaging, pressure checks, and visual field testing (full training provided). Measure and adjust frames for a comfortable and precise fit. Process orders for prescription glasses and contact lenses accurately and efficiently. Schedule follow-up appointments to maintain excellent customer care. Act as a proud ambassador for Specsavers, championing our behaviors and values in every interaction. What We’re Looking For Availability to work evenings and weekends is required for this role A passion for creating “WOW” moments through exceptional customer service and finding innovative ways to enhance the optical shopping experience Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure. Reliability and flexibility to work retail hours Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results Previous experience in retail or customer service is an asset—but not essential Enthusiasm for learning about frames, lenses, and pre-testing procedures Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications Speccies' Benefits: Vacation: 3 weeks paid vacation (prorated for hours worked) Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year Vision Care: Enjoy 2 free pairs of glasses or a 12-month supply of contact lenses annually Friends & Family Discounts: 4 vouchers per year, each offering 25% off Employee Assistance Program: Confidential support for mental health, financial, and personal well-being Career Growth: Ongoing investment in your professional development and advancement Behaviours We Value Collaborative: We work together as one Specsavers to deliver our purpose Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision-making Compassionate: We care, support, and help each other Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term We hope that in applying with us, you value these things as well! Equal Opportunity Employer At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team. Accessibility and Accommodations We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com . We will work with you to meet your needs and ensure a fair and equitable experience. #LI-Onsite #LI-ED1

What you’ll do

The Retail Associate will provide exceptional customer service by guiding clients through frame selections and performing pre-screening eye tests. They are also responsible for processing orders, scheduling appointments, and maintaining a welcoming store environment.

Requirements

Candidates must be available to work evenings and weekends and possess a passion for customer service in a fast-paced retail environment. No prior optical experience is required as full training is provided, but applicants must be legally eligible to work in Canada.

Benefits

• Vacation • Birthday leave • Volunteer leave • Vision care • Friends and family discounts • Employee assistance program • Career growth

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Retail sales
• Communication
• Product recommendation
• Frame styling
• Pre-screening tests
• Retinal imaging
• Pressure checks
• Visual field testing
• Order processing
• Appointment scheduling
• Organization
• Interpersonal skills
• Curiosity
• Decision Making
• Innovation
• Enthusiasm
• Courage
• Customer Service
• Collections
• Employee Assistance Programs
• Medical Prescription
• Compassion
• Mental Health
• Visionary
• Optometry
• Discounts And Allowances
• Experimentation
• Workplace Inclusivity
• Contact Lenses
• Retinal Imaging
• Visual Field Tests

Job areas

• Retail
• Customer Service & Support
• Healthcare
• Retail Sales Associate/Optician
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons