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Some of what you will do As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and actively seek meaningful partnerships, using curiosity and a solutions mindset to build relationships and drive business growth. Additionally, you will create an environment focused on high performance, results, and a customer-first mentality through leading by example and effective coaching. Your responsibilities will include hiring, onboarding, training, and developing our team with a focus on empowerment and growth. Specifically, you will * Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations. Provide leadership and guidance to ensure our customer experience is seamless and focused on longer term partnerships, especially with our business customers. * Sales Leadership: Drive an inspired and recognition approach through your team to enable strong sales-focused partnerships with our customers. Create an environment through your leadership in which all our Sales Associates can be their best for our customers. Utilize sales and metrics reports to create action plans and achieve business results. * Team Development: Attract, train, develop, and engage associates. Provide clear and regular coaching and feedback to enable continuous improvement and career centered development is ongoing. Manage performance appraisals and career action plans. * Operational Excellence: Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures. Manage inventory, merchandising, and brand standards. * Communication: Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools. Some of what you need * 2-3 years of retail management experience, with direct accountability for achieving sales and service targets. * Experience in leading, coaching, developing talent, and managing teams with a customer and sales-focused approach. * Excellent communication and interpersonal skills; people are inspired by your communication skills. * Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills. Some of what you will get * Associate discount * Health and Dental benefits * RRSP/DPSP * PTO and Personal Days * Performance bonuses * Learning & Development programs * And more... We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy. About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

What you’ll do

The Assistant Manager is responsible for driving sales and operational excellence by leading, coaching, and developing the store team. They ensure a customer-first environment while managing inventory, merchandising, and compliance with company policies.

Requirements

Candidates must have 2-3 years of retail management experience with a proven track record of achieving sales and service targets. Strong communication, leadership, and organizational skills are required to manage a fast-paced retail environment.

Benefits

• Associate discount • Health benefits • Dental benefits • RRSP • DPSP • PTO • Personal days • Performance bonuses • Learning & Development programs

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Training · Preferred
• Operational Excellence · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Prioritization · Preferred
• Coaching · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail management
• Sales leadership
• Customer service
• Team development
• Coaching
• Inventory management
• Merchandising
• Performance management
• Communication
• Problem solving
• Multi-tasking
• Prioritization
• Operational excellence
• Hiring
• Training
• Sales Leadership
• Accountability
• Curiosity
• Business Results
• Artificial Intelligence
• Asset Protection
• Customer Service
• Customer Engagement
• Continuous Improvement Process
• Empowerment
• Sales
• Leadership
• Interpersonal Communications
• Inventory Management
• Multitasking
• Employee Onboarding
• Operational Excellence
• Performance Review
• Retail Sales
• Sales Excellence
• Team Building

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support
• Assistant Retail Manager
• Assistant Retail Store Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Retail Sales Workers