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Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service. As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations. Reporting to the Store Manager, as a Sales Associate, you will be responsible for delivering an exceptional customer shopping experience and building meaningful customer relationships. Key Responsibilities: * Provide outstanding customer service by following our customer service program * Meet or exceed daily personal sales goals and key performance indicators (KPIs). * Promote the brand through strong product knowledge and by representing company values. * Build customer loyalty by introducing and encouraging enrollment in our loyalty program. * Perform point of sale transactions quickly and accurately. * Maintain visual merchandising standards, including store layouts, housekeeping, and visual displays. * Ensure the store environment is clean, safe, and appealing. * Support coworkers through collaboration, knowledge sharing, and teamwork. * Follow all company directives, initiatives, and loss prevention procedures. * Communicate openly, respectfully, and courteously with store team and customers. * Contribute to a positive, inclusive, and values-driven work environment. * Perform other duties as assigned to support overall store success. Experience & Qualifications: * Previous retail or customer service experience is an asset, but not required * Passion for fashion, retail, and creating great customer experiences * Strong communication and interpersonal skills * Ability to work effectively in a fast-paced, team-oriented environment * Strong organizational and time management skills * Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store * Flexible availability including days, evenings, weekends, and holidays

What you’ll do

The Sales Associate is responsible for delivering an exceptional customer shopping experience and building meaningful customer relationships. They must also maintain visual merchandising standards and support store operations through teamwork and adherence to company directives.

Requirements

Previous retail or customer service experience is considered an asset but is not required. Candidates must possess strong communication skills and the physical ability to stand for extended periods and lift up to 30 pounds.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Sales · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Product knowledge
• Visual merchandising
• Point of sale
• Communication
• Interpersonal skills
• Time management
• Teamwork
• Loss prevention
• Organizational skills
• Product Knowledge
• Fashion Retail
• Housekeeping
• Customer Service
• Loyalty Programs
• Innovation
• Interpersonal Communications
• Key Performance Indicators (KPIs)
• Loss Prevention
• Merchandising
• Point Of Sale
• Time Management
• Visual Merchandising
• Team Oriented

Job areas

• Retail
• Customer Service & Support
• Sales
• Sales Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons