Assistant Store Manager - Full Time - Mapleview Shopping Centre

Job summary

Support the Store Manager in leading store operations, training staff, and creating a welcoming, sensory-focused shopping experience with personalized product guidance. Foster an inclusive team culture while supporting sales, inventory practices, recycling, refill products, and other sustainability initiatives.

Job details

Who You Are: As an Assistant Store Manager at L’Occitane Mapleview Shopping Centre, your mission is to create an environment that offers a peaceful respite from the hustle and bustle of daily life. Working closely with the Store Manager, you'll orchestrate a symphony of sensations that leaves a lasting impression on everyone who walks through our iconic yellow doors. You will contribute to creating a unique and environmentally conscious shopping experience for customers while upholding our commitment to sustainability and ethical practices. The Fundamentals of What You’ll Do: Be the Host: Foster a warm and inviting atmosphere that resonates with our brand values by implementing strategies to enhance the overall sensory experience for customers, appealing to their sight, smell, touch, taste, and hearing. Prioritize Guest Experience: Create personal experiences and provide knowledgeable service to guide guests in selecting products tailored to their preferences. Keep an Open Mind: Embrace feedback and grow from it, supporting our commitment to an open communicative culture. Let Success Drive You: Organize with the Store Manager to conduct regular training sessions to enhance product knowledge, customer service skills, and overall performance. Foster a Team Culture: Adjust management strategies to accommodate different communication styles and personalities within the team. Communicate with Care: Demonstrate leadership by providing guidance, and support to store staff, fostering a positive and inclusive team culture. We value hearing from individuals who possess: Experience leading teams in retail or hospitality settings. Exceptional skills in guiding and communicating effectively. An innovative approach, especially in sales-focused atmospheres. Dedication to ensuring customer happiness, both inside and out. Familiarity with skincare, body care, and fragrance is beneficial. Prior clienteling experience is advantageous. Basic technological proficiency is necessary. Who We Are: We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.

What you’ll do

Support the Store Manager in leading store operations, training staff, and creating a welcoming, sensory-focused shopping experience with personalized product guidance. Foster an inclusive team culture while supporting sales, inventory practices, recycling, refill products, and other sustainability initiatives.

Requirements

Experience leading teams in retail or hospitality, strong communication and guidance skills, and an innovative, sales-focused approach are sought. Customer-focused service and basic technology proficiency are necessary; skincare, body care, fragrance, and clienteling experience are beneficial.

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Communication · Preferred
• Product Knowledge · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Team Leadership
• Customer Service
• Sales
• Communication
• Team Training
• Product Knowledge
• Clienteling
• Skincare Knowledge
• Body Care Knowledge
• Fragrance Knowledge
• Team Development
• Feedback and Coaching
• Sensory Merchandising
• Inventory Management
• Basic Technology Proficiency
• Sustainability Practices

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Environmental & Sustainability

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