Manager, Loss Prevention

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Manager, Loss Prevention works with Store Senior Leadership to reduce the impact of shrinkage and Fraud on the store net profit. The Manager is responsible for establishing and maintaining the overall strategy and tactical planning for the protection and safeguarding of company assets. Oversees the application, integration and ongoing development of the National Store Audit program. The role provides Loss Prevention expertise to mitigate internal and external loss supporting the attainment of financial objectives.

The Manager supports the store leadership team in achieving compliance to policies and procedures and continuous improvement to achieve operational excellence. Manages and develops Loss Prevention team members including Loss Prevention Supervisor, Investigators, Audit Control Coordinator and associates. .

Specific responsibilities include (but are not limited to) the following:

• Develop and foster an open line of communication with the Store Leadership team to support achieving EBITDA, through increased profits, decreasing shrink, improving safety performance and other related risks to the bottom line
• In conjunction with the DVP, Loss Prevention ensures delivery of Loss Prevention programs
• Deliver results as they relate to Key Performance Indicators in partnership with DVP, Loss Prevention
• Works with the Human Resources department and store leadership team to educate the retail staff on Standard Operating Procedures
• Manage the Loss Prevention and Audit & Control team and ensure execution of work
• Provide management reports summarizing and analyzing identified losses, progressing to resolution in a timely, efficient, manner.
• Lead the delivery of analytics to support effective target-setting, payroll management and operational audits to achieve yearly goals and budgets
• Recommend and support the implementation of proactive solutions to address deficiencies that affect operational excellence
• Act as the expert on all store systems related to asset movement that can cause profit loss. Examples include; POS systems, inventory management, cash management, and operational policies.
• Act as the expert on all physical security programs and processes. Examples include; Burglar Alarm systems, CCTV, Access Control and MPS.
• Prioritize project/event/initiative implementations including critical paths, monitoring of progress, development of launch materials, communication and results tracking
• Takes the opportunity to champion specific projects that create opportunity for EBITA improvement and continuous improvement
• Manage expenses within approved budget and achieve all expense management targets
• Complies and ensures compliance with all Health & Safety policies and requirements and acts as the representative of the National Health & Safety Manager in respective location
• Ensure Crisis Management training and incident response is followed in accordance with company policy
• Lead, motivate, and retain a team of high performing employees that is capable of delivering results
• Provide ongoing training, coaching and development for all direct reports
• Ensure compliance with privacy policies, regulations, and cyber security measures.
• Build and maintain relationships with external resources, including local police and Security/LP associations to assist in staying current on trends as they relate to Shrink and Life Safety.

The ideal candidate:

• Post-secondary degree in a related field or equivalent work experience
• 5-7 years of post-university work experience, including 3+ years of management experience
• Wicklander Zulawksi or other credited interview techniques is an asset.
• Knowledge of legislative requirements including: Criminal Code of Canada, Citizens Powers of Arrest, Collective Agreements, Trespass to Property Act and Occupational Health & Safety Act
• Knowledge and understanding of Loss Prevention technologies and hardware
• Demonstrated leadership and influencing skills with the ability to get things done
• Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
• Confident and effective communication (written & verbal) and interpersonal skills
• Is adaptable and comfortable with ambiguity and change
• Highly service orientated and exceptional organization and follow skills
• Passionate about fashion and luxury retailing
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Carry a valid security license in good standing

The measures of success:

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l'embauche :

$90,000.00 - $105,000.00 / 90.000,00$ - 105.000,00$ (per year / par an)

Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l'expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.