Senior Systems Analyst

What you'll do

Working in the Canadian Tire IT Department, you will be a member of the Solution Delivery Team responsible for both support and the delivery of new and evolutionary digital loyalty technology solutions for the Canadian Tire enterprise, its partners, and its customers. You will be responsible for elevating our Loyalty solutions through disruptive thinking and innovative problem solving. The successful candidate will be supporting the squad by applying technical knowledge and skills in two ways. The first is to maintain the stability and availability of CTC's Loyalty & Customer Insights production applications. The second is to deliver new technical solutions that enable business features for CTC's Loyalty & Customer Insights team.

In this role, you'll:

• Develop an evolving knowledge of all supported applications, their interfaces, and technical environment

• Accountable for enabling successful business outcomes across the loyalty solution stack with a special focus on designing and helping partner groups build production capabilities and reduce technical debt/risks

• Provide hands-on support spanning across requirement analysis, solution design, build, test and implementing solutions

• Maintain strong relationships with peers and other internal and external stakeholders across IT and Business Teams

• Work with other team members to provide 2nd level incident support during business hours

• Provide guidance and SME direction as to the best course of action to restore production during major incidents

• Oversee the development and implementation of root cause fixes to prevent recurring problems

• Provide guidance to the business regarding the testing and validation of new business scenarios

What you bring

Domain Expertise:

• At least five years experience as a systems analyst within a Unix or Windows platform environment

• Excellent working knowledge of relational databases (DB2, Oracle, SQL Server, Access)

• Experience with Big Data technologies like Hadoop, Spark, Snowflake, Azure Data Factory, Synapse, and related Extract-Transform-and-Load (ETL) processes

• Experience with batch and API based (SOAP, RESTful) system to system integrations

• Experience with job scheduling and exposure to Enterprise Scheduling Platforms (ESP)

• Experience with structured programming skills in any or all of the following languages: C#, C++, Kornshell, Java

• Working experience with the Agile/SCRUM project approach

Individual Skills:

• You are a self-motivated, agile, and innovative team member who can manage in an environment of change and ambiguity

• Excellent problem solving and analytical skills required to trace problems from end to end

• The ability to carry forward tasks with minimal supervision

• Excellent verbal and communication skills

• Proficiency in written English and good documentation skills

• Good interpersonal skills

• The ability to collaborate and share ideas in a team environment

• The ability to organize and plan own work

• The ability to handle stress

• The ability to manage multiple tasks at the same time

• Time management, conflict resolution skills, and negotiation skills

Nice to Have:

• Experience in an IBM mainframe environment

• Experience with working in a Cloud environment (Azure, GCP or AWS)

• Experience with microservices architecture and event streaming

• Experience working in Retail Industry

• Specific experience in Agile methodologies such as SAFe

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

#LI-GS1

About Us

Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.