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Job details

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors. You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So, if you’re looking to do what you love, we could be a perfect match. By joining the RONA family, you’ll enjoy many benefits, such as: An inclusive and safe working environment Promotion of work-life balance Exclusive employee discounts Benefits: insurance (certain conditions apply), annual salary review, etc. Access to the GreenShield+ telemedicine platform, including virtual consultations with healthcare professionals and pharmacy services Opportunities for advancement within the company An employer that’s involved in the community Teamwork and ongoing training A comprehensive training program for all new hires A student incentive program And much more! Become a vital part of Rona and ensure exceptional customer service by supervising our front-line teams. With your organization, attention to detail and communication skills, you'll train our associates to make every visit a positive experience! Your role: Supervise frontend staff to ensure service standards are being maintained Oversee register coverage and store supply usage Provide refunds and monitor cash drawer amounts Perform opening and closing procedures Provide excellent customer service by assisting customers and addressing any issues Understand, train and promote company programs and initiatives (Pro, RPP, financing, survey, fundraising) Train and mentor new associates Other related tasks to ensure the store runs smoothly What we're looking for: 1 year of retail experience 1 year of experience in team supervision Strong problem solving skills Excellent communication skills Strong attention to details If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

What you’ll do

Supervise front-end staff to maintain service standards and oversee register coverage and store supplies. Provide customer support, handle refunds, and train associates on company programs and initiatives.

Requirements

Requires at least one year of retail experience and one year of experience in team supervision. Candidates must possess strong problem-solving, communication, and organizational skills.

Benefits

• Inclusive and safe working environment • Work-life balance • Employee discounts • Insurance • Annual salary review • Telemedicine platform • Virtual healthcare consultations • Pharmacy services • Opportunities for advancement • Community involvement • Ongoing training • Comprehensive training program • Student incentive program

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Team Supervision
• Retail Management
• Customer Service
• Problem Solving
• Communication
• Attention to Detail
• Staff Training
• Cash Handling
• Opening and Closing Procedures
• Mentoring

Job areas

• Retail
• Management & Leadership
• Customer Service & Support