Retail Store Supervisor

Job summary

Supervise and coordinate retail staff, assign duties, schedule work, order merchandise, and maintain inventory and sales records. Serve customers, sell and promote merchandise, process payments, prepare sales reports, and resolve customer or supply issues.

Job details

Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Supervise staff (apprentices, stages hands, design team, etc.) Assign sales workers to duties Order merchandise Establish work schedules Sell merchandise Prepare reports on sales volumes, merchandising and personnel matters Resolve issues that may arise, including customer requests, complaints and supply shortages Organize and maintain inventory Supervise and co-ordinate activities of workers Operate cash register Operate computerized inventory record keeping and re-ordering systems Perform data entry Provide advice about merchandise Provide customer service Advertise and/or promote products, sales or services Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease Maintain sales records for inventory control Assist in display of merchandise Accept cash, cheque, credit card or automatic debit payment Supervision 5-10 people Experience and specialization Area of specialization Retail store Additional information Security and safety Criminal record check Transportation/travel information Own transportation Travel expenses not paid by employer Public transportation is not available Work conditions and physical capabilities Fast-paced environment Work under pressure Tight deadlines Handling heavy loads Attention to detail Combination of sitting, standing, walking Walking Standing for extended periods Bending, crouching, kneeling Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Flexibility Organized Reliability Team player Dependability Excellent written communication Initiative Judgement Ability to multitask

What you’ll do

Supervise and coordinate retail staff, assign duties, schedule work, order merchandise, and maintain inventory and sales records. Serve customers, sell and promote merchandise, process payments, prepare sales reports, and resolve customer or supply issues.

Requirements

Requires a secondary school graduation certificate or equivalent experience and 1 to less than 2 years of experience. The role involves supervising 5–10 people and requires customer focus, communication, organization, accuracy, reliability, flexibility, and the ability to work under pressure and handle heavy loads.

Listed skills

• Customer service · Preferred
• Sales Reporting · Preferred
• Data entry · Preferred
• Payment Processing · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff Supervision
• Work Scheduling
• Merchandise Ordering
• Retail Sales
• Sales Reporting
• Customer Service
• Complaint Resolution
• Inventory Management
• Cash Register Operation
• Inventory Record-Keeping Systems
• Data Entry
• Merchandise Advice
• Product Promotion
• Payment Processing
• Merchandise Display

Job areas

• Retail
• Management & Leadership
• Sales
• Customer Service & Support

More jobs from Esso